Customer Service & Administrative Support Specialist

Ebonie Patterson

Bealeton, VA *****

**********@*****.***

+1-540-***-****

Willing to relocate: Anywhere

Work Experience

Patient Services Specialist

Virginia Heart Cardiovascular Group - Falls Church, VA December 2021 to Present

● Schedules appointments for medical services, following appropriate scheduling protocols, via incoming calls

● Determines available appointment time, obtains and records patients identification and appointment information in the EHR system

● Messages information and/or transfers calls to appropriate personnel if a patient requests advice, an urgent appointment, or schedules follow-up appointments according to protocol, as necessary. Customer Service Representative

Arlluk Technology Solutions - Chantilly, VA

October 2020 to December 2020

● Identify information and the needs of customers, providing information that meet the needs of customers and answer their questions in accordance with the quality standards, policy and business rules

● Use the provided Customer Relationship Management solution and other identified technology to help answer questions on all channels, including use of standard templates while delivering personalized information to each customer

● Perform internet searches of government websites and other web content to locate specific answers to customer questions

Customer Service Representative

Fiserv Inc - Chantilly, VA

December 2013 to February 2020

● Helped resolve consumer issues regarding digital banking login credentials, password or security question resets, and balance inquiries

● Advised consumers how to make transfers, mobile deposits and assisted with credit card access issues. Document and track consumer inquiries using online ticketing systems in a fast-paced work environment Education

HS Diploma

Liberty High School

April 1999 to June 2000

Skills

• Experienced Customer Service Representative with Administrative Office Support background. Strong attention to detail, time management, Data Entry, and decision making skills. success driven, loyal. Ability to work in a fast-paced high-volume call center. Responsible, dependable person who could be an asset to any organization

• Insurance Verification

• Medical Scheduling

• HIPAA

• Medical Records

• Epic

• Customer service

• EMR Systems

• Medical Office Experience

• Customer Relationship Management

• Medical Billing

• Patient Care

• Phone Etiquette

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