Property Management and Office Administration Professional
Resume:
ANDREA SAIA **** E Hwy ** Lot **
Belleview, Florida 34420
*************@*****.***
SUMMARY: Offering extensive Property Management and Office Administration work experience and skills developed from a diverse background: multi-family apartment homes, retirement facilities, RV resort, storage facilities, marina and mobile home parks. Scope of expertise includes daily point of contact with residents and customers, capital improvements, administrative duties, Marketing, human resource management and resident relations, leasing and sales of new and re-sale homes, property maintenance, staff supervision, budget analysis, property safety inspections and contract negotiations.
SKILLS AND QUALIFICATIONS:
Outstanding customer interactions
Implementation and completion of new home installations Successful sales of new and re-sale homes
Excellent problem-solving skills Contract negotiations and management
Staff training, supervision and management skills Supervision of staff and vendors
Succerssfully negotiated and completed special property and building projects
Succesful office administration, corporate reporting, accounts payable/receivable procedures EMPLOYMENT HISTORY:
Property Manager: Smith Lake Shores Village January, 2019 to September, 2023
Daily operation of 271 Unit retirement mobile home park; ensuring resident compliance with state mobile home regulations. Responsible for rent collection and recording keeping of all transactions generating approximately
$2M in annual revenue. Corporate reporting, banking, payroll, accounts payable and receivable, resident and vendor problem resolutions. Served as Broker for the sale of resident and park owned homes. Supervised the installation and completion of new homes brought into the park, as well as homes brought into the park to be remodeled, while managing the daily park operations. Processed applications, background and credit verifications, filed titles for park owned home, conducted lease signings after home sale completions, addressed Park Rules & Regulations and Park Prospectus details with incoming residents. Processed annual rent increases, obtained bids, scheduled and supervised completion of capital improvement projects. Supervised maintenance and housekeeping staff and contracted vendors. Maintained RV storage compound .
Property Manager: Storage of Ocala May, 2018 to October, 2018
Daily operation of 234 Unit storage facility, mailbox rentals and RV rental spaces. Leased units, implemented rental agreements for storage units, RV spaces and mailboxes, administered daily and monthly corporate reports, verified credit card payments, prepared banking transactions and deposits, unit lockouts, rent collection and accounts receivable. Maintained supply inventory and supervised unit auctions. Maintained clean lobby and bathrooms. This support contributed to maintaining approximately 80 percent occupancy. Layoff due to business sold.
Property Manager: Linda Vista Mobile Home Park November, 2014 to April, 2018
Managed 143 Site retirement mobile home park. Executed daily operations and adherence to Title 25 state regulations governing mobile home parks. Processed leases for home purchases, corporate reporting, banking and rent collection. Strong customer service interaction and resident problem resolution. Improved the Park appearance, maintenance and completed projects previously not done. Verified completion of remodeled homes. Marketed and increased leasing of storage area by 70 percent. Assisted in the promotion of park and privately owned homes. Supervised Home Owner’s Association and resolved issues associated with this organization. Hired, trained and supervised maintenance and housekeeping staff.
Resort Manager: Desert Vista RV Resort December, 2010 to November, 2014
Daily operation of upscale RV resort. Marketed and leased-up property for long term and seasonal guests. Responsible for property maintenance, corporate financial reporting, guest registrations and promotion of the sale and rental of park models. Conducted in-house resident events and coordinated several off-property events for residents. Increased company profits by streamlining expenses by assuming additional work duties previously outsourced. Successful in securing seasonal reservations and contracts for long-term rentals. This enabled the park to maintain 75 percent return seasonal rentals each year and 100 percent occupancy during the peak season.
Assistant Manager: Stor America May, 2007 to February, 2009
Daily support of 700 Unit storage facility and office. Maintained 95 percent occupancy through marketing and customer service. Assisted with lease agreements, billing, rent collection, daily and monthly closeout procedures. Maintained moving supplies inventory. Maintained clean lobby and restroom. Cleaned vacated units and inside hallways.
ADDITIONAL EXPERIENCE:
Operation of 280 slip marina, dry storage, bar, deli, marina store, campground and boat launch areas. Hired, trained and supervised staff from 7-23 depending upon season in various capacities. Managed boat reservations and rentals. Purchased and inventoried items for marina store, bar and deli. Managed campground and boat launch areas. Interfaced with state Park Service. Implemented invoicing system.
Six years prior property management experience with multi-family apartment and retirement communities. OFFICE SKILLS:
Windows, Word, Excel, Yardi Software, Mac Software, Quickbooks, One Site, Site Link, Rent Manager, Campground Manager, ADP and Quickbooks payroll processing. Strong organizational, time management, office management and customer service experience. Excelled in improving properties
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