Concierge and Administrative Assistant Resume

CHERISSE DENTON

* ******* ******, ******, ** ****0

617-***-**** – Email: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Amazing personality and front desk person. HR assistant who processes CORI and background checks. Detail oriented, organized, reliable paralegal with ability to multitask in a busy environment. Familiar with MS Office, LexisNexis, TurboLaw, transcription, type 50 words per minute. Experienced in drafting Interoffice Memorandums, Summons, Complaints and other legal documents. Front office Patient Access/Registration for ER.

PROFESSIONAL EXPERIENCE

Anthology Natick – Natick, MA – September 2023 – Present – Per Diem

Concierge

Open Assisted living doors on weekend coverage

Meet and greet visitors / vendors

Answer calls to community

Close front office on week night coverage

Work closely with Care Managers as needed

Bridges by Epoch in Sudbury – Sudbury, MA – January 2023 – Present – E/O/W/Per Diem

Concierge

Open front office each weekend scheduled.

Meet and Greet all visitor, check-in and out guests and residents.

Log key fobs for all visitors

Create weekend meal menus

Answer all calls to Community

Southern Middlesex Opportunity Council – Framingham, MA Nov 2022 – Present – Per Diem

Monitor the adherence of house rules and routines by residents, ensure the safety and security of the shelter, and respond to emergency situations overnight, weekends or on an as needed basis

Be responsible for the safety and security of the shelter

Respond calmly and effectively in emergency situations

Monitor chores, curfews and household rules and routines

Set limits, de-escalate disruptive situations and give warnings as needed

Written communication in the logs at the end of each shift

Offer supports to residents

Attend all staff meetings, group trainings and supervisions as needed

Accept donations and oversee volunteer activities

Uphold confidentiality

Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas

Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements

Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedure.

Beth Israel Deaconess Medical Center – Needham, MA – July 2022 - Present

Pulmonary & Sleep Clinic - Administrative Associate Specialty Clinics

●Under the direction of the Director, Outpatient Clinics provides administrative support to the outpatient specialty clinics.

●Verifies insurance eligibility, benefits, and referral and authorization requirements for the Clinics.

●Provides administrative support for physicians by answering and screening telephone calls, and taking accurate messages. Schedules patient surgeries, coordinating and communicating with other hospital staff as needed.

●Type correspondence, manuscripts and documents that may require complex formatting.

●Checks in patients in CCC as needed.

●Schedules office appointments and imaging exams as necessary. Manages physician billing as needed. Provides support to the Department Chief or higher level surgeon or physician.

●The highest regard for patient confidentiality is an expectation at all times. Acts in a professional manner and puts patient needs first.

●Secures all required prior authorizations and documents in OMR. Makes follow up calls to prior authorization, agents as needed to ensure timely turnaround of prior authorization documentation.

●Completes forms including disability, back to work and FMLA for patients.

●Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, next of kin, employer and insurance information.

●Secures all referrals for outpatient clinic visits and documents in OMR, may include medical clearance, physical therapy, etc.

●Prepare all medical records, as requested from attorneys and set up all peer to peer reviews for Physicians, as needed.

●Secures approval for surgery and ensures medical clearance prior to surgery.

●Inputs Physician billing charges into the MediTech system on a daily basis.

●Communicates appropriately and clearly to Clinic staff, supervisor, nurse managers, coworkers and physicians, using Microsoft Outlook email, office telephone, copier, scanner, and printer and fax machines.

●Performs check-in, registration, and verification of demographic and fiscal information. Collects copayments from patients at point of service.

●Prepares patient records for clinical practice activities.

●Processes patient check-out, schedules follow up appointments as needed.

●Is aware of the need for process improvements and works with supervisor and co-workers to make recommendations for change.

Beth Israel Deaconess Medical Center – Needham, MA – Nov 2021 - Present

Emergency Department / Registration - Patient Access Representative – Per Diem/Part Time EOW

●Responsible for accepting reservations for hospital service; greet and assist patients upon arrival. Back up colleagues as needed to avoid long wait times for patients. Escort patients to departments as needed.

●Interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, next of kin, insurance information and other necessary information, all demographics

●Is aware of when a patient may feel uncomfortable in the present setting and offers to provide a more private space to perform the registration function.

●Accepts copayments where identified. Locking them in the safe after collection.

●Accurately records all transactions.

●Responsible for obtaining signatures for General Authorization and Notice of Privacy if this is a patient's first time here. Provide Notice of Privacy Practices to all new patients and documents the advance directive and HIPAA privacy notice distribution in the computer system. Provides advance directive information to patients when one has not been completed.

●Receive actual order from Hospitalist via printer (ie Bed requests or Rollovers). Pay close attention to level of care. At this time either change to Inpatient or leave as Observation depending on physician decision. Make sure to update

Attending Physician to physician writing order. Update diagnosis if needed.

●Receive bed request from ER physician via printer. Admit patient appropriately as Observation, Attending physician as Inpatient Provider update diagnosis.

●Interviews Inpatients and verifies information obtained at the time of admission. Distributes hospital specific literature and obtains appropriate signatures such as Important Message from Medicare.

Walnut Hill School for the Arts, Natick, MA – March 2018 – August 2022 –

HR Administrative Assistant/Receptionist for Heads Office / HR Assistant Natick, MA

●Meet and greet all visitors.

●Process all campus supply orders and assist with A/P.

●Assist Head of School Exec. Assistant with school events.

●Liaison to the Human Resources Director.

●Process new and current employees, CORI, SORI and background checks.

●Maintain confidential staff/faculty/student files for the HR Director in the ADP system.

●Monitor usage of Campus Vehicle requests.

Law Office of Howard M. Lewis - Probate and Family Law Dover, MA June 2017 – October 2018 Legal Secretary

●Receptionist

●Process office management duties; A/R and A/P processor

●Intake of new client and processing court documents for filing

●Managing Attorney calendar schedule

Law Office of Warren D. Atlas, Employment Law, Newton, MA – February 2016- July 2017

Legal Secretary

●Providing office support to attorneys;

●Dictaphone transcription, filing, typing, point person for incoming calls, and other related secretarial and receptionist work as needed;

●Performed research work, maintained closed client files as well as storage of content and formal legal documents.

United HealthCare - Cerebral Palsy New England Stoughton, MA August 2015 – August 2018 Personal Care Associate

●Preparing daily meals; Weekly house chores (housekeeping and laundry);

●Transportation to all medical appointments; maintaining medication refills and scheduling follow-up medical ● appointments; Weekly grocery shopping.

Department of Youth Services, Boston, MA June 1997-May 2005

Assistant to Director of Community Services / Payroll Coordinator /Clerk III / Legal Liaison

●Coordinating meetings for Director of Community Service and Satellite Offices

●Payroll and overtime coordinator, personnel liaison

●Overseeing discharge of client files and coordinating file archive system

●Administrative Assistant, data entry, new hire reference checks, clerical support for residential casework team.

Brandeis University Waltham, MA March 1995-1997 Business Office Support Staff/Switchboard Operator

●Promoted from switchboard operator to administrative assistant:

●Processed bill payments and student billing support

●Assisted with processing and bank deposit of payments

●Coordinated work orders for repair department;

●Handled multi-line telephone switchboard for university; created online and public telephone directory.

Temporary Employment Assignments

Community Associations Institute Wellesley, MA 2011-2012 New England Chapter Membership Coordinator

●Administrative clerical coordinator

●Processing membership for all magazine subscriptions for condo associations, individual home owners and vendors; ● Preparing and coordinating training programs for management offices within the condo associations.

Genzyme Corporation Framingham, MA 2010-2011 Document Control Specialist

●Administrative support to documentation group;

●Managing distribution of daily workflows to staff; Editing and Mastering SOP (Standard Operating Procedure Manual) for the corporation.

●Editing and Mastering SOP (Standard Operating Procedure Manual) for the corporation.

Law Firm of Michael P. Healy and Associates Holliston, MA 2008-2009 Legal Secretary/Receptionist

●Providing office support to attorney and all associates;

●Dictaphone transcription, filing, typing, point person for all incoming calls, and other related secretarial and receptionist work as needed

●Performed research work, maintained closed client files as well as storage of content and formal legal documents;

●Title research for property, witnessing and signing of wills, POAs and Health Care Proxies;

●Maintained attorney's calendar, scheduled travel arrangements handled Time Slips billing program.

VERIBANC, Inc. Woonsocket, RI 2007-2008 Office Assistant

●Telephone receptionist, data entry, processing order information for new and current customers;

●Generating financial reports and Instant Ratings on Banks', Savings and Loan companies as well as Credit Unions

●Customer service including cross selling of financial products to customers, such as CD Rate proposals and other financial banking reports.

Law Office of Janet W. Alexander Woonsocket, RI 2005-2006 Legal Secretary

●All clerical and administrative support to private attorney/RI State Select Woman, for Personal Injury Law, Social

Security Disability and Divorce

●Typing, Dictaphone transcription, preparation of legal documents, filing, correspondence, assisting with incoming calls, and other related secretarial work as needed.

EDUCATION

Penn Foster, Online Medical Administrative Assistant Program - Studying

MassBay Community College, Framingham, MA Paralegal Associates Degree/Certificate Program -

Community College of Rhode Island, Lincoln, RI Associates Degree, Criminal Justice/Paralegal Studies - Transferred

LICENSES/VOLUNTEER AND AFFILIATIONS

Massachusetts Notary Public 11/2024

Jewish Community Center, Newton, MA JBBBS Diversity, Inclusion & Equity Taskforce, 2021

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