Team Leader with Client-Focused Expertise
Resume:
KYLE
HARRINGTON
*******************@******.***
Elmira, NY 14901
SKILLS
Team supervision
Staff training
Relationship building
Client support
EDUCATION
Alfred
Alfred • 05/2014
Associate of Applied Science: Heating And Air Conditioning
PROFESSIONAL SUMMARY
Accomplished team leader with experience in relationship building, conflict resolution, strategy development, training, and goal setting. Excellent interpersonal and communication skills and a strong focus on client satisfaction and a vision to succeed.
WORK HISTORY
Navient - Team Leader
Horseheads, NY • 09/2020 - Current
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established clear communication channels to facilitate timely exchange of information between team members and Client.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Increase client satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data entry
Fed Ex Ground - Delivery Driver
Horseheads, NY • 12/2018 - 07/2019
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Loaded truck and properly secured items to prevent damage for deliveries.
Adecco - Cashier
Corning, NY • 03/2017 - 12/2018
Greeted customers entering Cafe and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front of house.
Sitel - Customer Service Representative
Painted Post, NY • 11/2016 - 03/2017
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Pathways - Relief Supervisor
Corning, NY • 09/2014 - 12/2015
Managed conflict resolution among team members, promoting open dialogue and fairness in decisionmaking.
Facilitated open lines of communication between upper management and frontline staff members.
Took care of 12 individual's with developmental disabilities.
VOLUNTEER WORK
Interior FireFIghter with Forest View Gang Mills Fire Department
.
Contact this candidate