Customer Service Rep

Laura Cavallaro

Chappaqua, NY ***** 914-***-**** ***********@***.***

Professional Summary

Experienced and customer-focused professional with over 20 years of success in Customer Service, Merchandising, Operations, within the furniture, interior design, retail, and merchandising industries. I am skilled in customer relations, vendor relations, product planning, and team support. Exceptional organizational skills, attention to detail, and a commitment to ensuring a positive client experience. Professional Experience

Willow Furniture and Design – Bedford Hills, NY

Customer Care Specialist 2018 – 12/2025

• Supports operations in a $13 million furniture and interior design company within a

• fast-paced, customer-focused environment.

• works closely with the CEO.

• Supports the entire Customer Care team, ensuring smooth day-to-day operations

• Maintains vendor relations, ensuring timely Purchase Order processing, accurate order confirmations.

• Assists customers with inquiries and issues related to furniture selection, deliveries, and

• post-purchase concerns.

• Coordinated delivery schedules to ensure timely and accurate service to client homes.

• Acts as a liaison between customers, vendors, and designers to facilitate smooth

• communication and resolve issues efficiently.

• Handles customer complaints with professionalism, ensuring effective follow-up

• and long-term satisfaction.

• Conducts quality control inspections to maintain high standards of product and service

• Schedule field technicians for on-site service visits and ensure all service tickets were

• completed promptly.

Sales / Designer 2006-2018

• Responsible for opening and closing procedures in Kids store and maintaining high service standards.

• Managed furniture and accessory sales, focusing on providing design services tailored to

• client needs.

• Responsible for choosing product assortment based on style and price point to align with

• customer preferences and sales goals.

• Responsible for merchandising showroom space, ensuring visually appealing and sales- driven

• product displays.

• Interior designer who worked with clients in furniture selection process, while offering in- house design services.

• Placed and tracked customer orders through completion, ensuring 100% satisfaction.

• Designed children’s rooms for the Make-A-Wish Foundation, blending creativity and

• compassion to deliver joyful, meaningful spaces.

• Receives purchase orders during incoming deliveries, ensuring accuracy and proper inventory documentation.

Lillian Vernon Corporation – White Plains, NY

Manager, Merchandise Planning – Core Catalog 1999 – 2006

• Managed and oversaw all aspects of the catalog process for the Core division which included planning process for over eleven catalogs per year.

• Responsible for a department of five people

• Reported directly to Ceo, Lillan Vernon

• -Reviewed analysis reports and sales to space comparison and overall catalog sales performance.

• Collaborated with head merchant and buying team, on selection of new products based on previous sales performance.

• Responsible for catalog layouts and design

• Partnered with creative and marketing departments to align merchandising with promotional

• campaigns and seasonal themes as well as discussing photography and approving film. Frederick Atkins Inc. New York NY 1995-1999

Assistant Buyer- Table top and giftware department

• Assisted the gift buyer

• Attended and set up gifts shows

• Designed crystal giftware

• Worked closely with gift buyers throughout the US.

• Helped create product assortment

• Followed through on the entire selling process from product assortment, purchase orders, order acknowledgments until delivery.

• Processed purchase orders and worked closely with vendors

• Liaison between department store buyers and vendors Education

Endicott College, Beverly, MA – Associate’s Degree in Fashion Merchandising Horace Greeley High School, Chappaqua, NY

Key Skills

Customer Service & Support Retail & Store Management Product Selection & Merchandising Merchandise Planning & Forecasting Vendor & Designer Relations Team Leadership & Collaboration Inventory & Purchasing Coordination Sales & Order Processing Problem Resolution Quality Control & Attention to Detail Communication & Organization

Contact this candidate