Dynamic Support Coach & Training Leader

Gabrielle Gaddy, Support Coach

Atlanta, Georgia, United States, 470-***-****, **************@*****.*** PROFILE Dynamic Support Coach with expertise in employee training and risk assessment. Enhanced retention through strategic metrics analysis, leading to improved success plans. Collaborated with leadership on high-priority projects, optimizing operations for increased team efficiency. Passionate about leveraging skills in employee development and operational excellence to drive impactful results. EMPLOYMENT HISTORY

Oct 2021 Support Coach, AFNI Inc.

Facilitated new hire risk assessments to predict employee turnover. Supported leadership during 8-12 week training programs. Collaborated with teams on high-priority projects. Monitored employee metrics and contributed to success plans. Drafted professional communications and action items for leadership.

• Conducted risk assessments to enhance retention strategies.

• Supported training initiatives, improving new hire integration.

• Oversaw project collaborations, ensuring timely delivery.

• Monitored metrics to drive performance improvement. Jul 2019 — Nov 2019 Merchandising Team Lead, American Eagle Outfitters, Inc. Oversaw daily retail operations, focusing on merchandising execution and inventory management for a high-volume location. Enhanced team efficiency through effective administrative systems. Collaborated with department leaders to organise team initiatives and coordinate company-wide events.

• Streamlined inventory management processes, reducing excess stock by 15%.

• Developed training programs that improved team performance and customer satisfaction scores.

• Led visual merchandising efforts, resulting in a 20% increase in foot traffic. EDUCATION Bachelor of Science (B.S.)

SKILLS Risk Assessment Expert

Project Management Expert

Employee Metrics Expert

Success Planning Expert

Team Collaboration Expert

Training Development Expert

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