Dedicated Security and Operations Leader with TSA Expertise

Steven Duran

**** ******* ** · Marietta, GA *****

Mobile: 678-***-**** · Email: **************@*****.*** Objective

Dedicated and experienced professional seeking a permanent part-time position in the Atlanta, Georgia area. Offering a strong background in security operations, customer service, and team leadership, with a proven track record of reliability, integrity, and performance excellence. Professional Experience

Transportation Security Officer

Department of Homeland Security – Atlanta, GA

May 2016 – December 2024

• Conducted TSA security screening procedures for passengers, baggage, and cargo.

• Responded to emergencies and security breaches with efficiency and professionalism.

• Trained and mentored junior officers, monitored team performance, and allocated resources effectively.

• Maintained strict adherence to SOPs, receiving multiple TSA system certifications and commendations.

• Awards: On the Spot Award (2021) and 5 Years of Service Award (2021).

• I specialized in international screening and military escort operations. Director of Customer Service

Chick-fil-A – Marietta, GA

May 2015 – April 2016

• Supervised daily operations, managing over 50 team members and ensuring compliance with brand standards.

• Resolved customer concerns, conducted safety inspections, and maintained operational excellence.

• Reduced variable costs by 7% through improved operational efficiency.

• Reviewed financial reports and implemented safeguards against fraud. Security Officer / Lead Dispatch Officer

Sunset Station Casino – Henderson, NV

July 2013 – April 2015

• Managed casino floor security and dispatch operations.

• Monitored surveillance systems and ensured compliance with gaming regulations.

• CPR certified; trained in de-escalation techniques and emergency response protocols.

• Regularly handled high-value asset transfers and customer interactions under pressure. General Manager

In-N-Out Burger – Las Vegas, NV

June 1976 – July 2013

• Led one of the company's top five revenue-generating stores.

• Supervised 100+ employees, enhanced training programs, and streamlined inventory systems.

• Maintained exemplary health and safety scores and received multiple company awards for leadership and performance.

Education

Des Moines Area Community College – DHS Certificate Program Des Moines, IA Completed: December 2021

GPA: 4.0 Major: Homeland Security 9 Semester Hours Earned Polytechnic High School

Sun Valley, CA High School Diploma, June 1977

GPA: 3.5

Certifications & Technical Skills

• TSA CAT Certification AIT CEIA Metal Detectors Rapiscan X-Ray

• Explosive Trace Detection Full-Body Pat-downs Document Verification

• Tactical Communication CPR Certified

Languages

• Spanish: Intermediate (Spoken), Novice (Written and Read) Affiliations

• Supporting Member, Knights of Columbus

References

• Ricardo Richardson – TSA STSO 404-***-**** *******.**********@***.***.***

• Philip Wolfersberger – TSA Management 404-***-**** ******.*************@***.***.***

• Jesse Puckett – Fidelity Investments 678-***-**** ******@*****.***

• Tiffany Joseph-Smith – CDC 678-***-**** ************@*****.***

• Alec Smith – Cobb County Government 770-***-**** *********@*********.***

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