Logistics Dispatcher with Customer Leadership Experience
Resume:
SHARAI DE LA CRUZ
C U S T O M E R S E R V I C E
Ringwood, NJ
***********@*****.***
E X P E R I E N C E
BioReference (Remote) - Elmwood Park, NJ JUL 2021 - Present LOGISTICS DISPATCHER
Dispatch and manage emergency pickup requests for drivers via phone and email, demonstrating time management and adaptability to ensure timely and accurate execution.
Address customer inquiries and concerns with active listening and emotional intelligence, providing knowledgeable and friendly solutions to promote satisfaction.
Applied problem-solving and collaboration to streamline operational workflows and meet performance goals, optimizing efficiency and service delivery.
Collaborate virtually with internal teams to ensure smooth operations and alignment with business goals, emphasizing cross-functional teamwork and clear communication.
Foster strong relationships with clients and drivers through positive reinforcement and a commitment to maintaining high service standards.
Team Leadership & Development
Conflict Resolution & Escalation
Management
Customer Relationship
Management
Empathetic Communication
Data-Driven Decision Making
Problem-Solving & Critical
Thinking
Process Improvement &
Efficiency
Cross-Functional Collaboration
Performance Metrics Analysis
S K I L L S
E D U C A T I O N
Graduate, Medical Assisting Program
APR 2020
EASTWICK COLLEGE
Motivated customer service professional with over 3 years of experience in customer support, logistics, and team coordination. Proven expertise in problem-solving, fostering client satisfaction, and optimizing operations to exceed organizational goals. Seeking a leadership role to leverage skills in team development, performance analysis, and customer-centric strategy.
P R O F I L E
Big Jims - Dumont, NJ SEPT 2015- SEPT 2016
CUSTOMER SERVICE REPRESENTATIVE
Delivered exceptional customer service by resolving disputes, answering inquiries, and processing orders.
Supervised daily operations, ensuring alignment with company policies and goals.
Trained and onboarded new employees, fostering a culture of accountability and continuous learning.
Identified and implemented process improvements, contributing to enhanced customer satisfaction metrics.
Kumon Learning Center- Bergenfield, NJ AUG 2016 – AUG 2017 TUTOR
Mentored students aged 4-12 in reading and math, fostering academic growth through personalized instruction.
Developed critical thinking and problem-solving skills in students, ensuring long-term understanding.
L A N G U A G E S
Spanish
American Sign Language (ASL):
Conversational
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