Concierge Administrative Specialist with Communication Focus

ZAH MASHININI CONCIERGE ADMINISTRATIVE ASSISTANT

Johannesburg, South Africa

Phone: 065-***-****

Email: ************@*****.***

Professional Summary

Detail-oriented administrative assistant with proven experience supporting management teams through efficient scheduling, communication handling, financial administration, and office coordination. Known for reliability, organisation, and the ability to manage multiple priorities in fast-paced environments.

Professional Experience

Senior Concierge

Royal View Senior Living – Johannesburg

June 2023 – Present

• Managed daily concierge and administrative operations, including bookings, switchboard duties, resident requests, and inter-departmental coordination.

• Logged, tracked, and followed up on maintenance, housekeeping, transport, and service requests to ensure timely resolution.

• Coordinated event calendars, transport schedules, and resident away lists, ensuring accurate communication with management and service teams.

• Provided consistent, high-quality customer service while maintaining professional front-of-house standards.

Administrative Assistant

Gracie Barra Melrose – Johannesburg

November 2022 – May 2023

• Managed day-to-day administrative functions including call screening, email correspondence, document preparation, and meeting coordination.

• Maintained calendars and arranged travel schedules for team members.

• Served as the primary point of contact for new clients, ensuring professional and welcoming experience.

• Assisted with social media management to support brand visibility. Executive Personal Assistant

Cloud LYDR – Johannesburg

April 2022 – July 2022

• Provided executive-level administrative support, including calendar management, scheduling, and office organisation.

• Acted as a liaison between executives, employees, and clients to ensure smooth communication.

• Managed office supplies and assisted with HR-related administration, including leave tracking.

Administrative Assistant

Lyndhurst Baptist Church – Johannesburg

September 2018 – May 2022

• Performed a broad range of administrative and office support duties.

• Utilized Sage One to manage payroll, financial records, and bookkeeping tasks.

• Conducted monthly bank and petty cash reconciliations.

• Recorded, prepared, and distributed meeting minutes and official correspondence. Core Skills

• Administrative Support

• Concierge Services

• Front Desk Operations

• Calendar Management

• Email and Switchboard Management

• Client and Resident Relations

• Booking and Scheduling

• Financial Administration

• Cash Ups and Reconciliation

• Transport and Event Coordination

• Minute Taking

• Microsoft Office (Word, Excel, Outlook)

• Sage One Accounting Software

• Problem Solving

• Attention to Detail

Education

Higher Certificate in Theology

Baptist Theological College 2019 – 2020

Matric

Randpark High School 2010 – 2014

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