Senior IT Leader Network Infrastructure Expert

Carl E. Hecox

Senior IT Systems Professional

Marshall, VA 20115 703-***-**** *****@********.*** PROFESSIONAL SUMMARY

Accomplished IT professional with 20+ years of progressive experience in network engineering, systems administration, and enterprise infrastructure management. Demonstrated expertise in managing large-scale deployments, network monitoring, and maintaining 98%+ resolution rates in high-security government and commercial environments. Expert in network infrastructure, Active Directory administration, and enterprise- level technical support solutions.

CORE COMPETENCIES

Technical: Network Monitoring & Infrastructure Active Directory & Exchange Administration Enterprise Security & Compliance Windows 10/11 Deployment & Migration Office 365 & Microsoft InTune Management Mobile Device Management (MDM/MAM)

Leadership: Large-Scale System Migrations Process Optimization & Automation Technical Documentation

& SOP Development Cross-Functional Team Collaboration End-User Training & Support PROFESSIONAL EXPERIENCE

Network Engineer, Enterprise NOC Booz Allen Hamilton Oct 2011 – Jun 2025

Monitor enterprise networks using Science Logic monitoring tools for 24/7 operations center supporting 24,000+ users

Successfully deployed 400+ Windows OS and Microsoft Office upgrades with zero data loss across enterprise environment

Achieved 98% first-contact resolution rate through expert remote troubleshooting and proactive network monitoring

Reduced mobile device support tickets by 15% by implementing Microsoft InTune MDM/MAM solutions

Working knowledge of Active Directory, Azure AD, DHCP, and Group Policy

Automated backup and restoration processes reducing deployment time and minimizing user downtime

Streamlined operations by creating comprehensive SOPs for new processes and maintaining documentation standards

Developed comprehensive documentation including troubleshooting guides aligned with business requirements

Provide Tier II desktop and application support and administer backup solutions ensuring business continuity

Ensured 100% compliance through QA validation of system configurations, OU membership, and software licensing

Windows 7 Deployment Desktop Support / Affinity Network Solutions, Inc. 01/2011 - 09/2011

Successfully led over 400 Windows 7 to Windows 10 and Office 2010 upgrade deployments with zero data loss, ensuring seamless user transition.

Authored comprehensive technical documentation and troubleshooting guides aligned with organizational standards and operational requirements.

Automated user data backup and profile restoration processes, significantly reducing manual effort and minimizing upgrade-related downtime.

Conducted thorough quality assurance checks on system configurations, Active Directory OU memberships, and software licensing compliance.

Provided remote post-deployment support, resolving technical issues promptly and contributing to overall project stabilization and user satisfaction. Senior Computer Analyst HeiTech Services (U.S. Dept. of Commerce) Nov 2005 – Sep 2010

Led desktop support operations for 300+ users, consistently meeting 95% SLA compliance rate

Created Active Directory login accounts and managed access issues for enterprise applications.

Implemented video teleconferencing solutions, enabling secure remote meetings.

Technical knowledge of printers and print servers

Implemented video teleconferencing solutions enabling secure remote collaboration for federal agency

Designed and deployed electronic forms using Adobe LiveCycle Designer, improving workflow efficiency

Maintained enterprise applications including Adobe Acrobat, MS Office Suite, and specialized government software

Systems Administrator Pinkerton Computer Consultants (U.S. Dept. of State) Jun 2004 – Aug 2005

Maintained critical network infrastructure including DHCP/DNS records and security compliance monitoring

Administered multi-domain environment managing 200+ user accounts across CADEV and CAMASTER domains

Resolved login, lockout, and password issues using Active Directory tools.

Handled hardware diagnostics for desktops, laptops, and printers.

Executed complex mailbox operations including Exmerge procedures for backup and decommissioning

EDUCATION & CERTIFICATIONS

Master of Science: Information Security and Assurance George Mason University Not completed Bachelor of Science: Information Technology University of Phoenix Certifications: CompTIA Security+ CompTIA A+ Microsoft Certified Professional (MCP) Microsoft Certified Application Specialist (MCAS)

Security Clearance: Full Secret Clearance with an Interim Top Secret (expired - eligible for reinvestigation)

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