Administrative Support Specialist with Customer Service Experience
Resume:
Christina King
Administrative Assistant
Jefferson, IA 50129
************@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Aramark Collegiate Hospitality-Des Moines, IA
November 2022 to Present
• Assist with any day to day activities as needed within the Dining Services Umbrella. This includes the Express store, Einstein's Bagels, Dining Hall, and Catering.
• Input, submit, file and organize invoices and orders as they come in.
• Able to adjust employee time punches in Kronos.
• Entering inventory information to Prima web.
• Keep a weekly spreadsheet of financial transactions for all 3 locations.
• Count money drawer and provide a starting Bank for each location daily.
• Make the weekly deposit to the bank.
• Make necessary changes to student funding accounts.
• Confirm payments for any outstanding invoices.
• Create and maintain documents containing employee training updates, safety equipment issued, uniforms, and any reimbursements needed.
Customer Support Specialist
Aureon Contact call center-Jefferson, IA
January 2020 to Present
Customer Support Representative
• Provide Customer Service for inbound and outbound calls
• Respond to emails/tickets and note all steps taken to reach resolution
• Create ticket/call logs for every call communication
• Assisted in creating and updating of internal knowledge document
• Sent pre-adverse actions for Background checks
• Able to navigate multiple dashboards and webpages
• Work closely with Liaisons and team members
• Data entry input for various spreadsheets
• Monitor Ratings and advise Team members of issues at hand
• Track customer disciplinary actions via spreadsheet
• Provide Training for new hires
Technical Support Representative
Aureon Contact call center-Jefferson, IA
September 2017 to January 2020
• Provided Internet, phone and Cable technical support for local companies
• Assisted customer callers with troubleshooting of above-mentioned services
• Assist with Iowa One calls following stringent requirements
• Documented calls and created trouble tickets following Aureon and client procedures
• Created tickets and gathered the information for Aureon IT
• Provided mentoring to new hire representatives
• Maintain and uphold customer confidentiality and maintain PCR Compliancy Bakery Clerk
Hy-Veee-Jefferson, IA
May 2016 to September 2017
• Arrived in early morning with key and alarm code
• Bake and Decorate daily donuts
• Daily baking and packaging
• Assisted Customers with baked items from the display case
• Took orders for specialty cakes and desserts
• Confirmed ordered merchandise arrival
• Put away and organized merchandise in cooler and freezer Stay at home mom/homemaker
Grand Junction, IA
December 1999 to May 2016
Time off to take care of family and child with learning disability. Photographer
Kmart Portrait Studios-Carroll, IA
February 1999 to December 1999
• Provided photography sessions to Kmart Customers
• Cleaned and organized all areas of the studio
• Upsell of photo packages to Customers
• Delivery of photos to Customers
Authorizations Representative
American Home Shield-Carroll, IA
March 1997 to January 1999
• Took inbound calls from licensed Contractors
• Documented information on items covered by warranty
• Provided Authorization for Contractor large purchases
• Made outbound calls to Customers for items not covered by their Warranty
• Documented manually each authorization and amount Education
GED
Dmacc - Boone, IA
April 1995 to May 1995
Completed 3 semesters (no degree)
Dmacc - Carroll, IA
2000
Skills
• 40 wpm
• customer service
• Detail oriented
• Microsoft Office
• Communication Skills
• Upselling
• Photography
• Technical Support
• Help Desk
• Cold Calling
• Microsoft Windows
• Operating Systems
• Desktop Support
• Troubleshooting
• Microsoft Excel
• Mentoring
• Computer skills
• Administrative experience
• Microsoft Word
• Typing
• Customer support
• Time management
• Phone etiquette
• Clerical experience
• Office experience
• Microsoft Outlook
• Computer literacy
• Data entry
• Conflict management
• Google Docs
• Kronos
Assessments
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
February 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
May 2022
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Written communication — Proficient
February 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technology Skills:
Microsoft Office programs, email, multi-line telephone, type 35-40 wpm Qualifications:
• Strong customer service skills
• Team player
• Excellent verbal & written communication
• Detail oriented
• Work with diverse public
• Multitasker
Contact this candidate