Aspiring Client Services Specialist with Data Analytics Expertise
Resume:
Education
Indira Gandhi National Open University (IGNOU)
Masters of Commerce (M Com)
2024
School of Open Learning (Delhi University)
Bachelor of Commerce (B Com Hons)
2020
Goethe Institute and Language Pantheon
Professional German Language Course B2 Level (Certified) 2021
St. Cecilia's Public School
Intermediate (12th)
2017
St. Cecilia's Public School
High School (10th)
2015
Inteligenes Technologies
Data Analytics
New Delhi 2024
Certification ( Data Analytics)
Experience
Biz2Credit (Kreditstack)
Associate Client Services Dec 2025 - Mar 2026
PM Relocations Pvt Ltd.
International Move Coordinator Apr 2024 - May 2024 Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.
Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary.
Develop strong understanding of client needs and preferences to tailor solutions that meet their unique requirements.
Collaborate with internal teams to deliver outstanding client experiences, including project management, technical support, and training delivery. Maintain accurate records of client interactions using CRM software. Managed the move process for clients which involves checking the paper work internationally and passing the relevant information accurately to other team members as a part of the coordination of a move. Communication with the parties involved in moving, packing and shipping with the belongings via email, phone calls etc.
Preparing daily reports of the moves on excel sheets as well which involves the packing dates, delivery dates etc.
Palak Anand
Skills
*************@*****.***
New Delhi, 110018
ADAPTABLE
PROBLEM SOLVER
GREAT COMMUNICATOR
MS OFFICE
ATTENTION TO DETAIL
DECISION MAKING
MULTITASKING
RELIABLE AND RESPONSIBLE
TEAM COLLABORATION
INTERNATIONAL COORDINATION
AND DOCUMENTATION
CONTENT MODERATOR
FINANCE PROFESSIONAL
Tech Mahindra
Associate Agent Jun 2022 - Dec 2023
Reviewing the ad's and taking the judgements of its relevancy for German Marketplace (Ad Moderation).
Often need to communicate with the advertisers to request the modifications to non-compliant ad's or to provide explanations for ad rejections.
Contact this candidate