Crisis Intervention and Case Management Professional
Resume:
Jaime Rodriguez
***** ********** ** ******* ** 77068
*****.*********.**@*****.***
Summary of Qualifications
Over nine years experience in face-to-face customer service.
Data entry at 50 wpm
Proficient with Microsoft Word, Excel, Access, and PowerPoint
Two years experience with multiple phone lines
Certified as a Level III Aide for Killeen Independent School District
Involvement in foster care for 9 years
Certified as a Sexual Assault Advocate
One year as outreach case manager for victims of sexual assault and domestic violence
2 years experience in crisis intervention
Experience
September 2009- October 2010 Outreach Case Manager
Families in Crisis, Inc. Killeen TX
Case management for outreach clients
Crisis counseling
Referrals to local agencies
Crisis intervention
Coping skills
Providing accompaniment for medical and legal procedures
Testifying in court cases
Support group facilitator
Personal advocacy
Protecting confidentiality
Involvement in domestic violence task force for Bell County
September 2008- May 2009 Crisis Intervention Specialist
Families In Crisis, Inc. Killeen TX
Answering multiple phone lines
Check and maintain on the physical and emotion wellbeing of current residents
Hotline intervention
Local and National referrals
Personal advocacy
Protects confidentiality of all clients
August 2007- April 2008 Level III Visual Impairment Aide
Killeen Independent School District Killeen TX
Personal Aide to a child with visual impairments, autism, and non-verbal
January 2002- September 2007 Waitress
Stix Pool Hall Harker Heights TX
Customer Service
Serving of Beverages and Food
Education
May 2001 High School Graduate of Destiny Honors Academy
Salutatorian
AA Degree At-risk Youth From Central Texas College
References
Tammy Benson
******.******@*****.***
Private School Teacher
6809 Indian Hawthorn dr.
Killeen TX 76542
Alisa Farmer
***********@******.***
District Assessor Killeen Independent School District
4900 Shumard dr.
Killeen TX 76542
Kelly Sills
*****.*****@**********.***
Elementary School Teacher
701 Llewellyn ln.
Killeen TX 76542
Gail Charles-Walters
Independent Education Consultant Learning Sciences International
*********@****************.***
16882 W. Pimlico Dr.
Loxahatchee FL 33472
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