Cybersecurity and IT Operations Professional

AALIYAH THOMAS

CYBER SECURITY PROFESSIONAL

Charlotte, United States *****************@*****.*** +49-015********* LinkedIn PROFILE

Cybersecurity graduate with hands-on experience supporting secure, compliance-driven environments and managing digital systems, user access, and sensitive data. Strong foundation in networking, security fundamentals, and troubleshooting, with experience using Microsoft 365 and operational systems in healthcare and government settings. Seeking an entry-level cybersecurity or IT security role where I can contribute to system reliability, risk reduction, and user support. PROFESSIONAL EXPERIENCE

Administrative Systems Specialist, Dental MVZ Doryumu

& Kollegen

Landstuhl, Germany

Mar 2023 to Present

• Administered daily operations of practice management and scheduling systems, ensuring system availability, data accuracy, and efficient workflows

• Utilized Microsoft 365 (Outlook, Word, Excel, Teams) to manage communication, scheduling coordination, documentation, and internal reporting

• Used OpenDental and related clinical systems to manage digital patient records, appointment automation, clinical documentation, and insurance processing

• Performed first-level troubleshooting for front office hardware and software issues, including workstations, printers, scanners, and user login problems

• Managed user access to scheduling and record systems while following internal access control, data privacy, and security protocols

• Processed and safeguarded sensitive patient, insurance, and payment data in compliance with healthcare security standards

• Coordinated system-based scheduling adjustments and automated messaging to reduce manual errors and improve operational efficiency

Information Specialist Intern (IT & Operations), Army Community Service (ACS)

Kaiserslautern, Germany

May 2024 to Nov 2025

• Supported in-processing and out-processing operations for active-duty soldiers using Army administrative systems and digital records

• Managed intake, verification, and secure handling of sensitive personnel documentation in compliance with privacy and access control requirements

• Coordinated system-based scheduling and workflow tracking to ensure timely processing of soldier transitions

• Assisted users with navigating forms, processes, and system requirements, escalating technical or access-related issues when needed

• Maintained accurate digital records while supporting daily operations in a compliance-driven environment Healthcare Technician / Unit Secretary, Atrium Health – Carolinas Medical Center

Charlotte, NC

Aug 2022 to Feb 2023

• Supported healthcare teams through the use of electronic medical record (EMR) systems and clinical technology

• Maintained accurate digital patient records while adhering to confidentiality and compliance standards

• Assisted with coordination of care by managing system-based communication and documentation

• Educated patients on medical procedures and use of healthcare-related technology Pharmacy Technician, Walgreens

Stallings, NC

Mar 2020 to Aug 2022

• Entered, updated, and verified patient data in pharmacy management systems with a focus on accuracy and data security

• Processed insurance claims and resolved system-related issues using specialized pharmacy software

• Operated automated dispensing systems to support accurate prescription fulfillment

• Followed regulatory and company standards for handling sensitive patient and payment information EDUCATION

University of Maryland Global Campus (UMGC) - Europe Associates of Arts in Computer Studies

Mar 2023 to Jun 2024

• Deans List (2023-2024)

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University of Maryland Global Campus (UMGC) - Europe Bachelor of Science in Cybersecurity Technology

Mar 2026

• Relevant Coursework: Network Security, Security Fundamentals, Risk Management, Computer Systems, Networking

• Deans List (2024-2025)

• Computing Club

AREAS OF EXPERTISE

• Networking Fundamentals

(TCP/IP, DNS, DHCP)

• Computer Troubleshooting

(Hardware & Software)

• Data Privacy & Information

Handling

• Automated Messaging &

Documentation Systems

• Process Optimization

• Basic Network Security &

Access Control

• Microsoft 365 (Outlook,

Word, Excel, Teams)

• Packet Tracer

• Pharmacy & Healthcare

Management Systems

• Attention to Detail

• Cybersecurity

Fundamentals & Risk

Awareness

• Practice Management &

Scheduling Systems

• Microsoft Office / Microsoft

365

• Technical Documentation

• Time Management &

Organization

• Incident Awareness &

Security Best Practices

• Electronic Records

Management (EMR/HIS)

• Scheduling & Workflow

Management Software

• User Support &

Communication

• Adaptability in Fast-Paced

Environments

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