Delivery Project Manager and Certified Scrum Master

TAMMY ABSHEER-BROWN, CSM®

Delivery Project Manager, CSM

Phone Email https://www.linkedin.com/in/tammyabsheerbrown/ Round Rock

EXPERIENCE

Project Delivery Manager/Project Manager 08/2023 - Present Alacrinet Remote

Support technical specialists as they complete cybersecurity projects for clients. Define the scope of projects.

Create and manage the project plan.

Identify key stakeholders.

Manage the budget.

Ensure all work is compliant with the relevant security standards. Complete the project within the deadline.

Technical Project Coordinator/Scrum Master 02/2021 - 04/2023 SCTR Services LLC Seattle, WA

Support Development Teams with the coordination of resources, meetings, and information.

Organize projects to successfully complete on time. Manage projects in JIRA and GitHub Project Management. Account Manager 09/2020 - 01/2021

Plan Based Austin, TX

Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback. Review and assess customers' progress and offer recommendations based on results. Ensure highest customer satisfaction and return on investment while enhancing customer experience.

Project Manager 04/2019 - 06/2020

TalentGuard Austin, TX

Responsible for planning and overseeing projects to ensure they are completed on time and within budget.

Project Manager/CSM 08/2015 - 04/2019

Digital Cheetah Solutions, Inc. Austin, TX

Primary coordinator and communicator of configuration and implementation of a proprietary CMS solution for Non-Profit organizations. Worked primarily with Enterprise clientele. Freelance Digital Producer 02/2015 - 07/2015

GSD&M Austin, TX

Consolidate and coordinate the creative work of the design team Build a digital product that will satisfy the client's overall requirements Marketing and Business Development Manager 12/2012 - 01/2015 Meridian Ecommerce Hazelwood, MO

Responsible for sales and marketing outreach

Managed website and social media content for Workplace Perks, the online shopping portal.

SUMMARY

PROJECT MANAGER/ACCOUNT

MANAGER/CSMPerformance-driven

project manager and client focused

professional. Successful in leading

projects with top development teams

based in the USA, EU, and South

America. Highly skilled in building and

maintaining client relationships to

maximize success.I am experienced in

planning agendas to meet project goals,

and adept in working with and assisting

a diverse audience including clients,

internal teams, executive leadership, and

business partners, to achieve operational

objectives improving project outcomes

and optimizing workflow. I have

successfully implemented Scrum

methodologies at companies, to include

team standup, sprint planning, and

quarterly retrospective meetings. These

experiences have allowed me to

implement industry knowledge, problem-

solving, and business development skills

on projects in fast-paced work

environments to meet client

expectations. I have lead and

implemented projects with clients such

as The Getty Museum, World Vision,

USO, McAfee, Best Friends Animal

Society, Madison Logic, Selina, Allstate,

and The Denver Museum of Nature and

Science.

KEY ACHIEVEMENTS

Successful Project Delivery

Delivered 100% cybersecurity

projects on time and within budget

for over 10 clients.

Customer Satisfaction

Increase

Improved customer satisfaction

scores by 30% within first quarter at

Plan Based.

Efficient Project

Management

Managed over 20 projects

simultaneously, maintaining a 90%

on-time delivery rate.

Scrum Methodology

Implementation

Implemented Scrum methodologies

improving team productivity by 25%

at SCTR Services LLC.

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