Versatile Professional with Security & Support Expertise

Shonelle Francis

Phone: 929-***-****

Email: *****************@*****.***

Location: New York, NY

Professional Summary

Reliable and adaptable professional with 6+ years of experience across security, customer service, aviation operations, and direct support roles. Strong ability to stay calm under pressure, maintain safety and compliance, and provide excellent service to diverse populations. Skilled in conflict resolution, communication, and maintaining high professional standards in fast-paced environments.

Work Experience

Securitas Security Services USA, Inc — Unarmed Security Officer

New York, NY Jan 2024 – May 2025

●Maintained a professional and visible security presence across assigned facilities.

●Monitored environments for suspicious or unsafe activity and responded according to procedures.

●Screened and authorized individuals entering the property; monitored entrances and exits.

●Conducted foot and/or vehicle patrols of designated areas.

●Responded to alarms and followed established emergency action plans.

●Prepared incident, accident, and activity reports in a timely manner.

●Supported customers, staff, and visitors with information and assistance.

Swissport International Ltd. — Ramp Services Agent

JFK International Airport, NY Aug 2021 – Nov 2022

●Loaded and unloaded passenger luggage, air cargo, mail, wheelchairs, and strollers.

●Operated ground support equipment: belt loaders, baggage tugs, power units, air stairs, dollies, and vans.

●Delivered cargo and passenger belongings to correct claim areas and designated recipients.

●Ensured ramp areas were clear of debris and reported equipment malfunctions.

●Performed special handling for restricted or delicate items as required.

Services for the UnderServed (S:US) — Direct Support Professional / Driver

Brooklyn, NY Apr 2020 – Mar 2021

●Provided habilitation services based on individualized plans.

●Supported clients with daily living skills, socialization, recreation, and community activities.

●Administered medication in accordance with medical and nursing guidelines.

●Ensured client nutritional needs were met and assisted with feeding when needed.

●Transported individuals to appointments, programs, and outings using company vehicles.

●Reported safety concerns, incidents, and facility issues promptly.

ICL – Institute for Community Living — Direct Support Professional / Housekeeping

Brooklyn, NY Apr 2018 – Jul 2019

●Assisted individuals with mental disabilities with daily care, hygiene, and meal preparation.

●Maintained a clean, safe environment by performing housekeeping duties and sanitizing living areas.

●Documented daily case notes to support communication between team members.

●Provided administrative support including filing, printing, copying, mailing, and front-desk tasks.

Macy’s — Sales Associate

Brooklyn, NY Sep 2016 – Jan 2017

●Delivered high-quality customer service to meet and exceed sales goals.

●Utilized POS systems, product knowledge, and sales techniques to enhance customer experience.

●Maintained awareness of competitor pricing, promotions, and merchandise.

●Balanced multiple customer needs while supporting overall store operations.

Education

Metropolitan Diploma Plus High School

Brooklyn,NY September 2013-July 2014

Skills

Technical: Microsoft Word, Excel, PowerPoint, Google Drive, Email, Social Media.

Professional: Customer Service, Communication, Interpersonal Skills, Problem-Solving, Adaptability, Leadership, Attention to Detail, Integrity, Ability to Work Under Pressure.

Certifications & Licenses

●New York State Driver’s License

●New York State Guard License

●8-Hour Pre-Assignment Training Course

●16-Hour On-the-Job Training Course

●F02 Fire Guard License

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