Remote Customer Service & Market Research Specialist

Emily Schalk

Blanchester, Ohio • 937-***-**** • *************@*****.***

Professional Summary

Customer service and market research professional with several years of remote call center experience handling inbound and outbound calls, conducting phone interviews, and collecting high-quality research data. Skilled in customer support, complaint resolution, CRM documentation, administrative support, and data entry. Known for building rapport quickly, maintaining accurate call records, and improving survey completion rates through clear communication and problem solving. Experienced working remotely while meeting productivity metrics and call center performance standards. Core Skills

• Customer Service

• Call Center Operations

• Inbound & Outbound Calls

• Telephone Interviewing

• Market Research

• Data Collection

• Customer Support

• Complaint Resolution

• CRM Documentation

• Administrative Support

• Call Documentation

• Remote Work

• Problem Solving

• Communication Skills

• Time Management

• Data Entry

• Customer Relationship Management (CRM)

• Customer Satisfaction

• Survey Administration

Professional Experience

Phone Interviewer — Global Data Collection Company (Remote) (Dec 2022 – Sep 2024)

• Conducted high-volume outbound calls to gather market research data and customer insights.

• Improved survey completion rates by building rapport with respondents and clearly explaining survey objectives.

• Accurately recorded responses and call outcomes using internal data collection systems.

• Maintained compliance with client guidelines, quality assurance standards, and call center metrics. Phone Interviewer — Global Marketing Research Services (Remote) (Feb 2021 – Dec 2022)

• Administered structured telephone surveys to diverse demographics to support research projects.

• Collected and documented accurate data used for market analysis and reporting.

• Handled respondent questions professionally, increasing participation and reducing early call termination.

• Maintained detailed call records and data entry within internal systems. Customer Service Representative — RDI Marketing (Remote) (Feb 2019 – Feb 2021)

• Handled inbound and outbound customer service calls in a fast-paced call center environment.

• Resolved billing inquiries, service concerns, and product questions while maintaining high customer satisfaction.

• Documented customer interactions and account updates in CRM systems.

• Educated customers on company services, policies, and solutions while maintaining professionalism. Housekeeper — The Laurels of Blanchester (Feb 2017 – Apr 2019)

• Maintained sanitation and cleanliness standards in resident rooms and facility common areas.

• Completed detailed room cleaning, linen replacement, and supply restocking.

• Followed safety and sanitation procedures to promote a healthy environment for residents.

• Adjusted daily workload and schedules to meet facility operational needs. Education

GED — Wilmington High School, Wilmington, Ohio

Contact this candidate