Customer Relations/Office personnel

BRITTANY KELLY

PROFESSIONAL SUMMARY

Dedicated office professional focused on enabling strong retail and hospitality sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. WORK HISTORY

Dispatcher, 08/2025-01/2026

AAA Heating and Air LLC - West Columbia, SC

● Scheduling & Dispatching: Assigning service calls, maintenance, and startups to the right technician based on skill, location, and urgency, often using scheduling software.

● Communication Hub: Serving as the link between customers, technicians, and management, handling inquiries, complaints, and status updates.

● Work Order Management: Creating, updating, and tracking work orders, ensuring technicians have details on equipment, customer history, and parts needed.

● Customer Satisfaction: Monitoring complaints and ensuring timely, effective resolutions to problems, boosting loyalty. Purchasing Associate, 12/2023 to 04/2025

Plumbing Solutions LLC - Lexington, SC

● Reviewed customer purchase orders and managed purchase order approvals

● Verified builder POs matched plans and selections

● Ensured any Purchase Order discrepancies were corrected timely, thoroughly, and documented

● Managed purchasing credit cards/accounts as required such as: Payzer/Lowes/Amex

● Had to possess the ability to assist with and fill in on all purchasing tasks as required.

● Purchased fixtures and materials to meet company need

● Created Pick Lists or Builder PO Sheets for ordering of material or transferring inventory to jobs

● Verified all Inventory was processed through the system correctly, both coming in and going out

● Assisted with fleet and equipment items, purchases, logistics

● Assisted with keeping accurate pricing files & comparisons

● Handled and Assisted with delivery discrepancies, shortages, etc.

● Assisted with tracking of credits on returns, exchanges, and receipts

● Utilized SmartSheet to track job pulls, progress, etc

● Assisted with various reporting activities as requested

● Provided support to field managers and field staff as needed

● Made recommendations and consistently looked for incremental progress in department

CONTACT

Address: Neeses, SC 29107

Phone: 803-***-****

Email: *********@*****.***

SKILLS

●Customer Account Management

●Document and Records Management

●Strong Communication and

Interpersonal Skills

●Invoice Preparation and Processing

●Accurate Recordkeeping

●Departmental Support

●Inventory Records

Customer Service Representative, 08/2020 to 12/2023 RNDC of SC - West Columbia, SC

●Provided primary customer support to internal and external customers.

●Developed highly empathetic client relationships.

●Earned reputation for exceeding service standard goals.

●Offered assistance to customers by paying attention to special needs/wants.

●Investigated and resolved customer inquiries and complaints quickly.

●Determined root cause of problems to resolve product or service complaints.

●Delivered exceptional customer service to every customer by leveraging extensive knowledge of services.

●Participated in team meetings to stay informed about updates/changes.

●Trained 5 new personnel regarding company operations, policies and services.

●Updated account information to maintain customer records.

●Analyzed customer service trends to discover areas of opportunity to provide feedback to management.

●Exceeded team goals through effective client satisfaction rates.

●Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Office Administrative Assistant, 12/2019 to 08/2020 United Real Estate - Lexington, SC

●Transferred over 50 incoming calls daily.

●Transmitted information to designated employees.

●Performed monthly financial reporting.

●Recorded payments to keep accounting system updated.

●Updated files to maintain current/accurate documentation.

●Maintained records by implementing effective filing systems that boosted efficiency.

●Offered technical support to enhance office productivity.

●Conducted research to assist with special projects.

●Set up conference rooms with materials to facilitate meetings.

●Updated databases to track, analyze, and report on performance and sales data.

Senior Account Executive, 02/2018 to 12/2019

Event Rentals - Columbia, SC

●Met with new customers to share product and service information, listen to needs and learn about business operations.

●Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.

●Secured 20 new accounts to increase company revenue and drive market share.

●Maintained contact information database by keeping account details updated and relevant.

●Analyzed data to discover trends, informing market strategies, and objectives.

●Networked at events and prospected for new customers with diverse strategies.

●Sold new products and services and developed new accounts to maximize revenue potential.

●Prepared documentation, finalized sales and maintained records.

●Developed space planning concepts, color palette selections, and textile presentations.

●Selected furniture, lighting and accessories to enhance design concepts.

●Utilized computer-aided design (CAD) software to create plans and mock ups of room layouts.

Private Caregiver, 10/2017 to 01/2018

Self-employed - Supply, NC

●Prepared 3 healthy meals daily to support client nutritional needs.

●Cleaned house, ran errands, managed laundry, completed weekly grocery shopping.

●Assisted client with daily living needs to maintain general wellness.

●Supported client with mental support to sustain needs.

●Assisted client with self-administered medications 2-3 times daily.

●Built strong relationship with client to deliver companionship.

●Maintained rapport with client's family members to facilitate trusting caregiver relationship.

Lead 2 Year Old Teacher, 07/2014 to 10/2017

Northside Christian Academy - West Columbia, SC

●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

●Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

●Consulted with parents to build and maintain positive support networks and support continuing education strategies.

●Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

●Promoted sensory development by providing access to different textures.

●Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.

●Engaged with 8-12 children on individual basis to build positive relationships and promote learning.

●Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

●Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

●Instructed children in health and personal habits, such as eating, resting, and toileting.

●Actively encouraged children to develop their communication, problem-solving and social skills.

●Implemented curriculum to enhance classes with learning-focused activities.

●Educated students in foundational concepts such as shapes, numbers, and letters.

Third in Charge, 08/2012 to 07/2014

Blue Marble Academy - Gilbert, SC

●Familiarized parents with policies, regulations, fees and curriculum.

●Resolved conflicts and administered corrective action to foster positive experience for children and staff.

●Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.

●Supervised and managed team of 10 childcare professionals to guarantee the highest standards of care.

●Engaged with parents and families to build positive relationships for children to thrive.

●Managed program paperwork and child records to comply with state requirements.

●Operated under licensing guidelines to protect health, safety and well-being of children.

●Attended approved training and continuing education courses to maintain certifications.

●Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.

●Attended professional meetings and conferences to maintain and improve professional competence.

●Managed program paperwork and child records to comply with state requirements.

●Communicated with local and state government agencies to maintain compliance with all regulations.

EDUCATION

High School Diploma, 2003

Lexington High School - Lexington, SC

●Received Lifetime Scholarship

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