Transit & Customer Service Professional with DMV-Verified Experience
Resume:
Angel Gonzalez
Bronx, NY *****
*************@*****.***
Willing to relocate to: Connecticut - New York, NY - Los Angeles, CA Work Experience
Transit Bus Operator
Los Angeles Metropolitan Transit Authority-Los Angeles, CA March 2024 to Present
• Operated a bus on assigned routes, ensuring the safe and timely transportation of passengers
• Maintained a clean and well-maintained bus interior, including regular cleaning and sanitization
• Adhered to all traffic laws, regulations, and company policies to ensure passenger safety
• Provided excellent customer service by assisting passengers with boarding, fare payment, and route information
• Performed pre-trip inspections of the bus to ensure it is in proper working condition before each shift
• Followed designated routes and schedules while adjusting for traffic conditions as necessary
• Communicated effectively with dispatchers or control centers regarding delays, accidents, or other incidents affecting service
• Assisted elderly or disabled passengers in boarding and exiting the bus safely Customer Service Representative
24 Hour Home Care-El Segundo, CA
March 2023 to December 2023
• Assisted Customers with set up of appointments or request of Caregivers.
• Helped Caregivers with clocking in and out of their shift as well as questions about pay and benefits.
• Assisted Staffing Mangers with confirmation of shifts as well as calling Caregivers for open shifts.
• Documented conversations with customers to track requests, problems, and solutions.
• Upheld strict quality control policies and procedures during customer interactions. Customer Service Associate
Southwest Airlines-Long Beach, CA
August 2022 to February 2023
• Assisted Customers with purchasing tickets and updating their tickets.
• Helped customers with questions about the airline and policy.
• Assisted at different areas of the airport Gate, Baggage Claim and Ticket counter.
• Documented conversations with customers to track requests, problems, and solutions.
• Upheld strict quality control policies and procedures during customer interactions. Customer Service Representative
Western Dental Services-Orange County, CA
January 2021 to February 2022
• Took covid related phone calls from employees that had covid related symptoms or was positive with covid.
• Gave employees advised regarding covid issues documented each phone call and helped employee with was to get tested and get back to work.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Upheld strict quality control policies and procedures during customer interactions.
• Reviewed customer account information to determine current issues and potential solutions. Member Advocate
ConnectedCare
February 2020 to July 2020
• Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.
• Assisted members by coordinating responses involving multiple departments and personnel.
• Implemented best practices in fostering exceptional customer care support and satisfying customers.
• Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
• Responded to questions and followed up on customer interactions. Customer Service Representative
California Faucets
June 2019 to February 2020
• Inputting orders into the system 30-40 orders a day
• Inbound outbound phone calls to manage clients and respond to inquiries or requests Customer Service Representative
Westside Family Health Center
September 2018 to May 2019
• Took 40 to 50 inbound and outbound calls a day.
• Helping patients at a well woman's clinic and Pediatrics clinic. Assisted patient with questions about the clinic as well as set up appointments, refills and help verify patient insurance thru state medical system.
• Customer service representative, drinks holding inc.
• Consistently met identified team and client performance metrics, goals, and deadlines.
• Responded to customer questions and complaints and documented consumer communications. Customer Service Rep
Drinks Holdings
August 2017 to September 2018
• Assist customer with purchases from the online portal.
• Monitor communication and provide troubleshooting for ordering, shipping and portal issues.
• Coordinate and resolve issues from inbound calls.
• Provide accurate and proficient information regarding products and portfolios from clientele. Customer Service Representative
Toyota Inc
November 2015 to August 2016
• Assist with client account reconciliation, accounts payable / receiving.
• Data entry, navigation and monitor population of inbound contact. Provider Services Specialist
IEHP
March 2015 to July 2015
• Serve as a liaison and resource to provider staff and patient for optimizing coordination of care and problem resolution.
• Receive and appropriate address phone calls from clients, identify situations and respond appropriately.
• Provide accurate communication regarding eligibility and authorization of services provided and/or requested.
Client Care Specialist
Growth Management Inc
June 2014 to February 2015
• Supervise adolescents with chemical dependency.
• Provided daily documentation on compliance to policy and procedures.
• Assisted in projected outcomes for comprehensive care. Customer Service Rep
VXI Global Solutions
April 2013 to December 2013
• Receive calls and utilize motivational techniques to promote upgrades and additional services to qualified customers.
• Remove barriers in transfer and relocation procedures.
• Borrow COUNSELOR, collection tech inc.
Customer Service Sales Representative
Collection Technology Inc
April 2012 to November 2012
• Assist customers on defaulted student loans.
• Coordinated and supplied plans to return loans to good standing.
• Balance high level of outbound calls and worked efficiently and effectively with a proprietary client tracking system.
Customer Service Sales Rep
Bank of America
April 2009 to July 2011
• Inbound call center that assisted clients with credit card issues.
• Offered new services and packages to qualified individuals.
• Provided information on balance reconciliation and troubleshooting. Education
GED
Morris High School-Bronx, NY
June 1997
Upper secondary education
Skills
Customer relationship building Filing Administrative experience Spanish Customer support experience within government industry Commercial driving Live chat Customer service Individual consumer customer service Intake Benefits administration Driving Providing product information Phone call management Communication skills Home care Call center experience Organizational skills Typing Customer support - Customer support experience (More than 20 years) Banking Government agency customer support Order processing Customer support experience within e-commerce industry Community engagement International customer service experience Clinical documentation Medical office experience Social work Customer relationship management Microsoft Excel Managed care Call center agent experience Microsoft Outlook Managing customer accounts Handling customer exchanges Medical scheduling Phone customer support Freshdesk Phone etiquette DocuSign Interpersonal skills Technical support representative experience Salesforce Home care experience Medicare English Internal employee customer service Customer support experience within finance industry Computer operation Email customer support Clerical experience Customer issue escalation Medical records Cash handling Customer support experience within education industry Microsoft Office Computer skills Microsoft Word Data entry Google Workspace Medical terminology Windows Technical support Customer support specialist experience Order inquiry handling
Languages
• English
• Spanish
Certifications and Licenses
RBT Certification
Driver's License
December 2019 to December 2023
Non-CDL Class C
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