Bilingual Sales & Customer Success Specialist

Anelisse Salazar

Orlando, FL 407-***-**** *****************@*****.*** Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Results-driven bilingual sales and customer service professional with 5+ years of high-volume call center, outbound and inbound sales, and consultative customer engagement experience. Proven ability to build rapport, qualify leads, overcome objections, and close service solutions while meeting performance goals. Experienced using Salesforce and CRM systems, handling sensitive financial and insurance information, and working effectively in remote environments. Willing to obtain Property & Casualty insurance license.

CORE SKILLS

Consultative Sales & Closing • Inbound/Outbound Calling • Lead Qualification • Cross-Selling & Upselling • Customer Retention • Objection Handling • Salesforce & CRM Systems • Insurance Verification • Payment Processing • Quota Achievement • Remote Work • Data Entry & Documentation

PROFESSIONAL EXPERIENCE

Patient Service Representative CVS Specialty – Orlando, FL Sep 2024 – Present

Manage 60–80+ inbound and outbound calls daily assisting customers with insurance, medication, and service solutions

Verify coverage, explain benefits, and guide customers through enrollment and payment options

Resolve concerns and overcome objections to maintain retention and satisfaction

Document interactions accurately in EMR/CRM systems while maintaining compliance

Verification Specialist (Sales & Lead Qualification) Marriott Vacations Worldwide – Orlando, FL Jul 2019 – Dec 2023

Conducted high-volume outbound calls to qualify leads and secure confirmed bookings

Presented service options using consultative selling techniques to drive conversions

Processed payments and completed transactions while meeting daily call and performance targets

Tracked pipeline activity and follow-ups using CRM systems

Secretary / Customer Service Coordinator Steamatic of Central Florida – Orlando, FL Nov 2018 – Jul 2019

Handled inbound inquiries, scheduled appointments, and supported service sales opportunities

Provided pricing information and recommended additional services when appropriate

Maintained customer records and billing documentation

Trainer / Supervisor Winghouse – Orlando, FL Jan 2016 – Dec 2018

Trained and coached team members on customer service and sales techniques

Led daily operations and ensured team productivity and performance standards

Resolved escalated customer concerns to improve retention

Server/Bartender Disney’s Coronado Springs Resort

Delivered high-level customer service in fast-paced, high-volume environment

Processed transactions and built strong guest relationships

Lead Hostess Portabello at Downtown Disney

Managed reservations, guest flow, and customer experience for large volumes of guests

EDUCATION

High School Diploma Olympia High School – Orlando, FL

ADDITIONAL INFORMATION

Remote work ready with dedicated home office setup

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