Administrative Assistant and Customer Service Specialist
Resume:
VONDA MOORE
Fort Payne, AL *****
********@*****.***
Professional Summary:
Personable administrative professional dedicated to cultivating positive client, staff and management
connections. Highly- developed communicator with outstanding skills in complex problem-solving and
conflict resolution. Expertise in resource allocation and schedule management.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily
clerical needs.
Bringing solid expertise in coordinating documents, reports and records, handling correspondence and
managing deliveries. Skilled in oral and written communication, team leadership and relationshipbuilding.
Work Experience
Administrative Assistant
The Children's Place Distribution Center-Fort Payne, AL
May 2009 to October 2025
I've worked in our Receiving Office and Shipping offices my responsibilities included managing paperwork
from containers and getting them to our QA department, logging all of the locations in our yard by way of
empty report, and meeting with truck drivers and getting our inventory off the trucks, and controlling the
paperwork by filing and storing paperwork. Next I transferred to our Loss Prevention Admin role. where
I was responsible for badges, lockers, driver certification scheduling and paperwork. key dispersement,
safety roles, and orientation roles.
Online Banking Representative
National City Bank-Columbus, OH
February 2008 to April 2009
National City Bank (Currently PNC Bank)My job responsibilitied were:
1. Explaining Bank Products and Services Customers often seek detailed information about banking
products. Customer service representatives must be well-versed in all offerings, including savings
accounts, deposits, credit cards, and loan services. Clear and educational explanations help customers
make informed financial decisions.
2. Handling Customer Complaints and Issues Complaints are inevitable in banking services. One of the key
responsibilities of bank customer service is being a good listener, documenting complaints, and offering
prompt and effective solutions. Handling issues calmly and professionally affects customer satisfaction
and loyalty.
3. Referring Customers to the Relevant Departments. Not all issues can be resolved directly by customer
service. In such cases, they must refer customers to the appropriate department—such as the teller,
credit division, or security—with clear communication and assistance to avoid confusion.
4. Verifying Customer DataData verification is critical for safe banking transactions. Customer service is
responsible for ensuring that all information provided matches official documentation. This protects both
the bank and customers from potential data misuse or fraud.
5. Assisting with Form and Document Completion Filling out forms can be challenging. Customer service
helps guide through the process, provide clear instructions, and ensure data completeness. Accuracy at
this stage prevents errors that could affect later procedures.
6. Enhancing Customer Service Experience Customer service doesn’t just focus on resolving issues;
it also aims to enhance the overall customer experience. Fast, informative, and personalized servicestrengthens long-term relationships between banks and customers. Excellent service is a competitive
advantage that sets banks apart.
Customer Service Associate
Outsourcing Solutions Inc-Westerville, OH
2007 to 2008
I assisted customers with paying their medical bills through payment arrangements or sometimes even
helping to re-bill the insurance company
We worked collections for several medical groups.
Customer Service Representative
Direct TV-Huntsville, AL
2005 to 2006
DIRECTV Customer Service
Billing Department:
I answered phone calls concerning payments and general programming, next I was promoted.
Tech Support where I was able to help the customer resolve issues related to their service, then I was
promoted.
Advanced Tech Support:
I was able to assist the customer with basically any DIRECTV equipment that they had by way of script
or service call, and I ended in
Customer Resolution Group:
This is more like a phone supervisor
At the end of the day, if I was speaking to a valued customer, I went above and beyond to make the
customer want to stay with our company.
I was able to offer rewards and incentives to assist with this effort.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Trilegiant Corporation-Westerville, OH
2003 to 2004
I answered phone calls and assisted customers with over 30 different types of Rewards Programs
Examples Include: Capital One, BB&T USAA, and Budget
I was able to help them use their rewards for booking flights, buying merchandise, or even hotel stays.
Education
High school diploma or GED
Fort Payne, AL
June 1990 to 1994Upper secondary education
Skills
Spreadsheet charts Spreadsheet filtering General ledger data entry Delegation
Research Computer operation Microsoft Access Technical Proficiency Phone
etiquette Writing skills Customer service Spreadsheet formulas HIPAA
Maintaining patient confidentiality Record keeping Meeting scheduling Office supply
ordering Microsoft Excel File organization Spreadsheet design Teamwork Email
management Meeting agenda preparation Gmail Office Administration Customer
data entry Microsoft Teams Inventory data entry Administrative experience within
retail industry Achieving HIPAA compliance Customer communication Data entry
Time management Problem-solving Typing Phone call backs English Bank
reconciliation data entry Spreadsheet conditional formatting Records maintenance
Microsoft Outlook Appointment scheduling Calendar management Driving Hospital
experience Communication skills Team scheduling Spreadsheet data validation
Attention to detail Task prioritization Clerical experience Confidential information
handling Report preparation Data sorting Microsoft Word Microsoft Office
Manufacturing
Certifications and Licenses
Healthcare BLS-AED
November 2025 to November 2027
OSHA-Bloodborne Pathogens
October 2025 to October 2026
HIppa Certification
October 2025 to October 2026
Driver's License
CPR Certification
First Aid Certification
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