Windows System Administrator with Azure & AD Expertise

Islam MD Rafiqul

Tel- 703-***-****

Email- *****************@*****.***

Summary

•Customer-focused Windows System Administrator/Desktop Support Specialist with more than 5

years of success in a variety of computer operating systems. applications and hardware. Analytical and adept at resolving complex network issues.

•Experience and skills in Administration primarily Windows Server 2012/2016 and Windows 7/10.

•Knowledge of installing, configuring, maintaining, and monitoring Windows Server 2012/2016 and Windows 7/10.

•Knowledge of Azure Cloud System (SAAS, PAAS, IAAS).

•Knowledge of Azure (O365 Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication).

•Windows systems administrator with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure.

•Knowledge in configuring DNS, DHCP, and Active Directory Services in Windows based server

environments.

•Knowledge in configuring and troubleshooting Active directory and managing Group policy (GPOs) in Domain controller.

•Good knowledge in Windows-based servers (2012/2016) and managing entire Active Directory (Users, Contacts, Groups, Computers).

•Knowledge in PC imaging/reimaging, software installation and apply updates.

Excellent interpersonal, analytical and communication skills and team player, self-motivated and work well under pressure

Skills

• Active Directory

• Computer Hardware

• Microsoft Windows

• Technical Support

• Remote Access Software

• Help Desk

• Network Support

• DHCP

• LAN

• WAN

• Operating Systems

• Desktop Support

• VPN

• ServiceNow

• Jira

• Customer service

• IT

• Microsoft Windows Server

• Mac OS

• Firewall

• TCP

• TCP/IP

• DNS

• Mechanical knowledge

• Computer skills

• VMWare

• Mobile devices

• Citrix

• Remedy

• VoIP

• Network administration

• Virtualization

Work Experience

IT Administrator

Micron Technology-Manassas, VA February 2019 to August 2025

•Installed and configured computer hardware, operating systems, network configurations and software.

•Created Domain User Accounts/Contacts, Enable/Disable, Adding computer in Active Directory and users right and permissions.

•Responsible for support of Active directory (AD), Domain users, Users and Groups and given appropriate rights and permissions, shares and privilege to access LAN/WAN and Domain environment.

•Responsible for adding new users to network and coordinate, process request for removing users from the Domain.

•Meet with new employees in person and virtually on respective first day of employment for onboarding and IT equipment/procedure acclimation.

•Researches, evaluates, installs, configures, and troubleshoots all hardware, peripherals, and equipment necessary to meet integrated systems objectives.

•Performed analysis of user problem ticket activity and proposed recommendations aimed at helping to increase user knowledge and understanding giving them the ability to help resolve problems themselves.

•Supporting non-technical end-users to obtain technical independence and ensure their ability to perform in a mission driven organization.

•Provide Desktop support functions including visiting the end user area to research and resolve

hardware/software/network connectivity issues.

•Administered all desktop computer support including hardware and software installation and

configuration.

•Supported remote computer users in IT Desktop Support role for hardware, software, and

communications issues as team member.

Desktop Support Specialist

DataGroup-Alexandria, VA March 2018 to January 2019

•Respond to work from a work assignment system and generally perform work under general supervision and operate within well-defined guidelines.

•Responsible for creating users, groups, adding computers in active directory.

•Responsible for the troubleshooting of both hardware and software in a windows environment.

•Documenting, tracking, and monitoring the problem to ensure a timely resolution.

•Assisting the users with providing technical support via the telephone, Email and Skype.

•Collaborate with other support groups across global locations to help trouble shoot user issues.

•Basic troubleshooting and escalation of WiFi, VPN and other network issues.

•Delegates and handles tickets to make sure they are properly routed, worked, and documented.

•Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.

•Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

•Ability to deliver quality customer service through both phone and face-to-face interactions.

•Strong technical ability as it relates to the maintenance of hardware, software, and connectivity.

•Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.

•Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support.

Education

Bachelor of Business Administration in Business

Northern University of Bangladesh - Bangladesh Dhaka

Certifications

CompTIA A+, CompTIA Network+

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