Server
Resume:
MICHELLE M ALESSI
LAS VEGAS NV89117
*************@*****.***,
PROFESSIONAL SUMMARY
Dedicated and results-oriented professional with over 16 years of experience in the food and beverage industry and customer service. Creating great guest experiences, handling orders/transactions and teamwork.
EDUCATION
Bachelor’s degree in Hotel and Restaurant Management
Columban University, Philippines
March 2006-March 2010
PROFESSIONAL EXPERIENCE
FOOD SERVER
ONDORI -THE ORLEANS CASINO
OCTOBER 2016-PRESENT
Established menu knowledge and built rapport with customers to ensure repeat business.
Answered guest question regarding menu offerings, developed thorough knowledge of the restaurant menu, including ingredients and preparation methods.
Demonstrate expertise in providing excellent customer service to a wide variety of guests in a busy restaurant.
CASHIERS/HOST
ONDORI/KOJI – THE ORLEANS CASINO
SEPTEMBER 2014-OCTOBER 2016
Provided efficient and accurate cash handling and customer service.
Greeting guests, managing reservations, seating, explaining specials, handling phones.
Friendly and professional attitude.
Organizational skills and workflow optimization.
CASHIER
THE GIFTSHOP-THE ORLEANS CASINO
APRIL 2014-SEPTEMBER 2014
Assisted with inventory management and restocking merchandise as needed.
Balancing cash drawers at the beginning and end of shifts to ensure accuracy.
Cross-selling or upselling products and promoting loyalty programs.
REDHOUSE AND TOAST BOX
SINGAPORE
MARCH 2011-JANUARY 2013
MANAGEMENT TRAINEE
Oversaw the food and beverage, ensuring a seamless guest experience.
Managed inventory and ordering, maintaining optimal stocks level and minimizing waste.
Coordinated with the kitchen staff to ensure timely and accurate order delivery.
Trained new employees in service standards and menu offerings.
SKILLS
Exceptional customer service
Staff training development
Inventory management
Conflict resolution
Sales and upselling techniques
REFERENCES
Available upon request.
Contact this candidate