Senior Administrative Specialist for Healthcare Operations
Resume:
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Kristin Bruno
SUMMARY Detail-oriented and highly organized senior administrative professional with extensive experience supporting executive leadership, surgeons, and clinical teams in fast-paced environments. Proven ability to manage complex calendars, meeting coordination, project oversight, confidential communications and streamline office operations. Adept at team leadership and strategic support, with a focus on optimizing workflows and departmental performance. Committed to contributing administrative expertise and leadership experience to advance executive priorities and achieve organizational success. EDUCATION
Hunter Business School, Medical Assistant Diploma
Nassau Community College, Liberal Arts Major
Seaford High School, Advanced Regents Diploma
CERTIFICATIONS
Registered Medical Assistant, Renewed Certification CPR/AED & First Aid, Renewed Certification
WORK EXPERIENCE
Senior Administrative Assistant - Stony Brook Medicine, Department of Psychiatry (2025 — 2026)
- Provide high-level administrative and operational support to the Director of Operations and departmental leadership
- Coordinate and manage complex calendars, including scheduling meetings, interviews, and department-wide events.
- Record and distribute accurate and timely meeting minutes; prepare agendas, materials, and follow-up documentation
- Schedule and coordinate interviews for prospective clerical, administrative, and provider candidates
- Lead departmental projects, ensuring deadlines are met and deliverables align with strategic goals
- Track, reconcile, and manage departmental expense reports and budgets using Excel; oversee project-related financials.
- Maintain and order office and clinical inventory
- Prepare presentations, reports, and payment requisitions in support of departmental initiatives
- Act as liaison with internal departments and external agencies; maintaining strong professional relationships
- Manage confidential information and sensitive personnel files with discretion and compliance to HIPAA and organization policies
- Plan and execute large-scale meetings, events, and gatherings
- Oversee office operations including mail distribution, equipment maintenance, travel arrangements, and supply management
- Support research, data collection, and database management to inform operational decision-making
- Train and mentor administrative staff; promote collaboration and efficiency within the department
- Work independently and in team settings on special projects as assigned by leadership
- Proficient in the utilization of Microsoft office products (Excel, Outlook, PowerPoint, One Drive, Teams, Forms, etc.) Senior Surgical Coordinator - Northwell Health, Garden City Surgery Center (2024 — 2025)
- Managed and maintained the full Ambulatory Surgery Center schedule, optimizing operational flow, efficiency and minimizing scheduling conflicts
- Oversee the distribution and management of “blocked” operating room time for certified surgeons, maintaining balance across the surgical schedule
- Served as a central point of communication between clinical staff, administrative teams, and external partners to ensure timely and accurate case preparation
- Ensured all surgical cases are properly prepared by verifying the completion of authorizations, medical clearances, and necessary preoperative documentation across departments
- Maintained detailed Excel logs to track revenue brought into the facility by each surgeon on a monthly basis
- Organized and lead weekly manager meetings; prepared and distributed accurate meeting minutes
- Facilitated monthly meetings with clinical and administrative staff to address policy updates, staff concerns, and procedural improvements; implement new procedures based on decisions from management meetings
- Acted as a liaison between departments, fostering effective communication and coordination to support surgical services and patient care excellence
- Took the initiative to create standard operating procedures, enhancing the orientation process for incoming employees Senior Administrative Assistant/ Surgical Coordinator - ProHEALTH; NY Asthma & Immunology (2021 – 2024)
- Provided administrative support to the Chief of Otolaryngology, Physician Assistant & Nurse Practitioner
- Coordinated and scheduled patients' surgery date; collaborating with the surgeon, patient & surgery centers’s availability
- Submitted and obtained prior authorization for all surgeries; providing clinical documentation to insurance companies
- Educated patient and families on all pre-operative and post-operative instructions via phone, mail and email
- Obtained and reviewed all medical clearances & bloodwork from primary care physicians and specialists prior to surgery
- Scheduled patients for their pre-op & post-op appointments within a certain time frame
- Managed provider’s personal calendar, office appointment calendar and surgical calendar
- Coordinated meetings with providers, office staff, vendors & medical supply representatives
- Submit all credentialing and re-appointment applications to multiple surgery centers on behalf of the provider
- Managed Indeed website and facilitate interviews for potential new hires
- Answered high volume phones to assist with questions and concerns- often acting as triage to communicate efficiently to provider, medical staff and patient all while maintaining patient electronic medical record
- Developed and managed Excel spreadsheets tracking systems for surgeries and post-op infection surveillance
(516) 325 – 5877
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Kristin Bruno
Administrative Assistant - Stony Brook Medicine; Division of Plastic & Reconstructive Surgery (2019 – 2021)
- Provided administrative support to the Chief of breast reconstructive surgery and Physician Assistant
- Scheduled and coordinated surgeries with appropriate pre-surgical testing, supply orders, surgical team and medical instruments/equipment- collaborating with surgeon for execution of needed diagnostic tests and authorizations
- Answered high volume phones to assist with appointment scheduling, questions and concerns- often acting as triage to communicate efficiently to provider, medical staff and patient all while maintaining patient electronic medical record
- Managed provider’s personal calendar, office appointment schedule and surgical schedule
- Submit personal expense reports through company accounting department on behalf of the provider
- Assisted patients with any documentation related to patient status (disability, FMLA, workers comp, etc.)
- Processed all requests for medical records and subpoenas for the division in accordance with HIPAA guidelines
- Created an organized system for storing and presenting surgical images, supporting both patient communication and ongoing research efforts
- Developed a comprehensive guide documenting doctor-specific preferences and surgical scheduling procedures to support role handoff and continuity
Medical Assistant/ Front Desk- Stony Brook Medicine; Division of Plastic & Reconstructive Surgery
- Began as a FLOAT Medical Assistant and was quickly recognized for strong performance, leading to a promotion into a full-time Administrative Assistant role for the Chief of breast reconstruction (please see above)
- Escorted patients to exam room: properly identified, measured and recorded vital signs, obtained a complete medical history, current medications, chief complaint and all known allergies upon each visit
- Prepared patient for examination, treatment or procedure with detailed instruction and explanation
- Assisted clinician with wound care: applied and removed bandages, dressings, wound VACS, surgical drains
- Maintained supplies, instruments and exam rooms in accordance with proper sterilization techniques
- Scheduled all patient pre-operative, post-operative, and follow up appointments with multiple providers; organizing each doctors personal clinic schedule
- Prepared consent forms, patient demographic forms and office policy documents for new patients Medical Assistant/Phlebotomist - Ear, Nose & Throat Associates of NY (2014 – 2016)
- Assisted Physician during patient examination and in-office surgical procedures
- Collected routine blood and other specimen in a safe sterile manner
- Completed requisition forms with proper patient and testing information, sent specimen to outside labs, following OSHA standards and regulations in a timely manner with clinical documentation in accordance with office guidelines
- Performed diagnostic testing and technical treatment procedures related to ENT/Plastic Surgery
- Ensured the cleanliness, sanitation, sterilization and maintenance of exam rooms, instruments and equipment
- Provided necessary supplies, support and assistance to medical staff, patients and families
- Scheduled and organized meetings, procedures, and patient appointments for all doctors within the practice Office Administration/ Secretary - Allstate Insurance Company (2008 – 2013)
- Answered high volume phones using outstanding customer service skills
- Maintained department filing system and ensured proper client documentation
- Collected and applied cash, credit and check payments for client insurance policies
- Prepared insurance quotes and agreements for potential clients
- Assisted with training and orientation of new staff members
- Coordinated owner’s personal and business meeting schedule
- Organized and maintained excel spreadsheet to make sure all insurance leads were fairly distributed amongst all sales representatives
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