Customer Service Leader with 20+ Years Experience

Ana Jauregui

Sherman Oaks, CA • 818-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with 20+ years of experience in customer service and team leadership. Proven ability to manage high-volume customer interactions, maintain accurate records, and resolve issues quickly and professionally. Bilingual communicator known for strong organization, attention to detail, and the ability to thrive in fast-paced environments.

CORE SKILLS

Customer Service Excellence High-Volume Call Handling Cash Handling & POS Systems Transaction Processing Record Management Problem Resolution Team Leadership & Training Time Management Bilingual (English/Spanish) PROFESSIONAL EXPERIENCE

Manager / Customer Service Lead Cold Stone Creamery — Sherman Oaks, CA 2004 – March 2026

• Managed high-volume customer interactions in person and by phone

• Maintained accurate sales records and performed daily cash reconciliation

• Trained and supervised staff on customer service standards

• Resolved customer issues quickly while maintaining positive experiences

• Ensured order accuracy and efficient service during peak hours Bakery Team Member Whole Foods Market — Tarzana, CA 2012 – 2015

• Assisted customers with product selection and special orders

• Maintained inventory records and accurate product labeling

• Worked efficiently in a fast-paced, deadline-driven environment

• Supported bakery production while maintaining quality standards Executive Assistant / Event Support Joyful Party Pops 2025 – Present

• Provide administrative and meeting support for events and planning

• Assist with event setup, coordination, and logistics

• Design props and creative elements for events

• Maintain event inventory and supplies

EDUCATION

High School Diploma • Some College Coursework

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