IT Security & Systems Administration Leader

KEVIN MCCOY

IT PROFESSIONAL ARMY VETERAN

Alexandria, LA 839-***-**** *****.******@**********.*** PERSONAL SUMMARY

IT Support and Cybersecurity Professional with extensive experience in systems operations, secure communications, data tracking, and technical coordination within military and enterprise environments. Skilled in system administration, troubleshooting workflows, documentation, and process optimization across Windows and UNIX-based systems. Background in managing large-scale personnel and equipment operations with strict accountability, security compliance, and reporting requirements. Experienced in customer support, operational leadership, and technical problem-solving with a strong foundation in adapting complex systems to improve efficiency and reliability. CERTIFICATIONS AND SKILLS

Certifications: FINRA Series 6/63 License, Louisiana Life and Health & Property and Casualty Insurance License Systems Administration & Technical Support: Windows Systems, Sun Solaris Administration, System Operations, Technical Troubleshooting, Process Documentation, Data Tracking Systems, Operational Reporting, Customer Support, Hardware & Software Support

Networking & Security: Secure Communications, Access Control, Data Protection, Operational Security, System Monitoring, Compliance Procedures, Incident Reporting, Information Security Practices EDUCATION

Technical Diploma in IT Security and Administration – MyComputerCareer February 2025 – August 2025 Full-time program with training focused on CompTIA Security+, CompTIA Network+, Linux Essentials, CompTIA A+, Microsoft AI-900, and Microsoft AZ-900 certification preparation. Gained experience in systems support, networking, and cloud fundamentals.

Bachelor of Arts in Philosophy – Duke University August 2001 – May 2005 EXPERIENCE

Driver Mentor – CRST, Nationwide (Remote/Travel)May 2017 – June 2017

● Monitored operational systems and ensured compliance with safety and performance standards.

● Provided training and guidance while documenting performance and system usage.

● Maintained accurate reporting and adherence to regulatory requirements. Correctional Officer – Rapides Parish Sheriff’s Office June 2014 – December 2016

● Maintained secure tracking systems for offender accountability and facility operations.

● Enforced access control procedures and monitored compliance with institutional policies.

● Documented incidents and maintained records aligned with security and reporting standards. Branch Manager – JPMorgan Chase Bank November 2011 – February 2013

● Managed branch systems, reporting tools, and customer account platforms while ensuring operational efficiency and data accuracy.

● Led team performance through workflow optimization, process improvement, and customer service system management.

● Maintained compliance with financial regulations, security protocols, and documentation standards. Personal Banker – JPMorgan Chase Bank June 2009 – November 2011

● Provided customer support across financial systems, resolving account issues and ensuring accurate data management.

● Utilized CRM systems to manage customer information, transactions, and service requests.

● Supported sales and account management operations through system usage and documentation practices. Management Trainee – Enterprise Rent-A-Car September 2006 – April 2009 Battalion S1 (Personnel Systems Manager) – United States Army February 2003 – September 2006 Rear Detachment Commander – United States Army February 1995 – September 2006 Trojan Classic Mission Manager – United States Army January 2000 – February 2003 PROJECTS

System Tracking Optimization: Improved tracking systems for personnel and equipment data accuracy. System Troubleshooting and Support: Resolved system and operational issues using structured troubleshooting. Secure Communications Coordination: Supported secure communication systems and data tracking operations.

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