Manufacturing & Customer Service Specialist

Karina Monterrosa

Address: **** **** ***, ***** ****, CA 90280

Phone: 323-***-****

Email: *********@*****.***

Objective

Experienced professional with over 15 years in the manufacturing and customer service sectors. Seeking an opportunity to contribute my skills in production planning, team leadership, and customer service to a dynamic organization.

Education

María Mazarello School, El Salvador

Completed 12th Grade

Work Experience

Phillips Industries

5231 California Ave

Irvine, CA 92617

2006 - Present

Customer Service Representative

oProvided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

oCoordinated with internal departments to manage and resolve customer concerns efficiently.

Production Planner

oManaged production schedules and coordinated with teams to meet deadlines and ensure timely product delivery.

oMonitored inventory and supplies to maintain a steady and efficient production flow.

Line Lead

oLed a production line, ensuring adherence to quality standards and optimal production efficiency.

oSupervised a team of workers, ensuring smooth operations and timely completion of production goals.

Backup Lead

oSupported the line lead in overseeing the production process, ensuring the smooth flow of tasks and operations.

oManaged production line tasks and took charge of team management in the absence of the lead.

Regular Employee

oPerformed a variety of tasks on the production floor, including assembly and quality control.

oCollaborated with team members to meet production targets and maintain high-quality standards.

Contributions

Played a critical role in ensuring that all orders were accurately entered into the system to avoid delays or issues at the border.

Ensured that order information was complete and precise, minimizing the risk of shipments being held up, which directly impacted on-time deliveries and customer satisfaction.

Contributed to the smooth flow of operations by proactively addressing any discrepancies and collaborating with cross-functional teams to resolve issues.

Skills

Leadership and Team Management

Production Planning

Customer Service and Support

Time Management and Organization

Problem-Solving

Bilingual: Spanish and English

References

Available upon request.

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