Accountable Property Specialist

Accountable Property Specialist - FEMA

August ***4 - Present

● Manage $5+ million in disaster relief assets across multiple sites, ensuring 100% federal compliance and accountability through rigorous tracking and distribution protocols

● Achieved 100% inventory accountability during fiscal year certification, validated by FEMA Headquarters through comprehensive audits and documentation

● Train and mentor 15+ staff members on asset management software systems, improving data accuracy and reporting efficiency by 30%

● Conduct bi-weekly inventory audits and generate detailed compliance reports, identifying and resolving discrepancies within 24-48 hours

● Coordinate asset distribution logistics for disaster response operations, ensuring timely deployment of critical resources to affected areas

● Develop and implement standard operating procedures (SOPs) for inventory management, reducing processing time by 20%

AI Quality Rater - Telus (Part-Time)

May 2023 - Present

● Evaluate and rate 100+ online search results weekly to enhance search engine quality, focusing on content relevance, accuracy, and user intent alignment

● Analyze web content for grammar, tone, cultural appropriateness, and adherence to brand guidelines across multiple devices (PC and mobile)

● Conduct quality assurance audits ensuring 95%+ compliance with company evaluation standards and search engine quality metrics

● Apply critical thinking and analytical skills to assess complex content scenarios, maintaining consistency across diverse content categories

Client Services Representative II - CORE Health Networks October 2021 - February 2023

● Served as Tier 2 administrative representative managing medical surveillance operations for 2,000+ patient records across multiple corporate clients

● Coordinated and delivered 10+ concurrent projects under high-volume deadline conditions, maintaining 98% on-time completion rate through effective prioritization and stakeholder communication

● Maintained patient database accuracy and Protected Health Information (PHI) security through rigorous data entry protocols using Excel and proprietary healthcare management systems Jonathan Altman 225-***-****

Baton Rouge, Louisiana

*********@*****.***

Accountable Property Specialist with 6+ years of federal government experience in administrative support, supply management, managing multi-million-dollar asset inventories and ensuring regulatory compliance. Proven track record achieving 100% inventory accountability across FEMA disaster relief operations through rigorous auditing, staff training, and process optimization. Expertise in federal asset management systems, supply chain coordination, data analysis, and cross-functional team leadership. Technical Skills

Asset & Inventory Management: Federal Property Management, Supply Chain Operations, Inventory Control Systems, Asset Tracking & Distribution, Periodic Certification & Auditing Software & Systems: Asset Management Software, DTS (Deployment Tracking System), GSA Systems, Microsoft Excel

(Advanced), CRM Platforms, Database Management Systems Core Competencies: Federal Compliance & Regulatory Adherence, Data Analysis & Reporting, Process Improvement, Training & Development, Quality Assurance, Project Management, Stakeholder Communication Employment History

● Trained 4 new employees on CRM systems, data management protocols, and client service standards, reducing onboarding time by 25%

● Analyzed patient data trends weekly and presented actionable insights to leadership, identifying service improvement opportunities and compliance risks

● Managed client relationships for 4 major accounts, achieving 95% client satisfaction through proactive communication and responsive service delivery

● Collaborated with leadership on inventory management, scheduling, correspondence, bookkeeping, and mail services to support operational efficiency

Logistics Management Specialist - FEMA

November 2016 - October 2020

● Directed supply chain operations for disaster relief efforts, coordinating timely delivery of resources to affected areas and ensuring operational continuity during critical response phases

● Managed departmental budget and financial oversight, optimizing resource allocation and maintaining cost-effectiveness for multi-million-dollar logistics operations

● Utilized Deployment Tracking System (DTS) to manage personnel deployment, generating accurate reports for data-driven decision-making and workforce planning

● Provided administrative support to senior leadership including correspondence, meeting scheduling, memo preparation, and stakeholder communication on behalf of executive team

● Developed and delivered training programs on FEMA logistics protocols for new employees, improving operational efficiency and ensuring federal regulatory compliance

● Conducted data analysis for weekly logistics reporting meetings, identifying bottlenecks and implementing process improvements that reduced delivery times by 15%

● Led quality assurance initiatives for multiple mission-critical projects from inception to completion, maintaining 100% compliance with federal standards

● Audited high-volume datasets prior to GSA system uploads, ensuring data integrity and tracking progress through established validation protocols

● Collaborated cross-functionally with operations, human resources, and field teams to onboard newly deployed staff and coordinate logistics for disaster response missions Training Assistant - Hamilton Telecommunications

February 2015 - September 2016

● Enhanced training programs for 100+ call center agents, aligning curriculum with organizational goals and improving agent performance metrics by 18%

● Coached employees on quality assurance standards, resulting in 22% reduction in QA deficiencies and improved customer satisfaction scores

● Monitored daily call floor operations and implemented process improvements that increased agent efficiency by 15% while maintaining service quality

● Developed tailored coaching methods addressing individual and team performance gaps, conducting one-on-one sessions and group training workshops

● Created engaging training materials and interactive resources for skills development classes, improving knowledge retention rates by 25%

● Onboarded 30+ new employees through comprehensive training programs covering systems, procedures, and customer service protocols

EDUCATION

High School Diploma - 2008

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