customer service representative

Tammie Coleman

Cell number: 214-***-****

Email:***********@*****.***

Objective: I am currently seeking an opportunity to obtain a position that will allow me to strengthen my business abilities to the fullest to reach my goal within an organization to help with business collaboration. Experience:

Customer service and Relations with 15+ years of experience working directly with VPS (Vice President of Sales) and VPD (Vice President of District) and fortune 500 companies, maintaining an impeccable written and verbal communication skills and excellent interpersonal skills. I am currently seeking the opportunity to obtain a position that will allow me to strengthen my business abilities to the fullest reaching my career goal within an organization. Summary of Qualifications:

• Customer Service and Relations

• Cost efficiency and Streamlining

• Detail Oriented and Organization

• Training and Delegating

• Leadership

• Great Motivator

• Flexibility

• Communication Skills

• Delegation

• Judgement

• Problem Solving

• Prioritizing

• Teamwork

• Attention to detail

• Process Management (Manage processes that govern the Business)

• Collaboration

Personal Experiences:

• Streamline Direct office services such as departmental finances, records, budget preparations, reducing wasted time and saving of labor cost.

• Read and analyze incoming reports and memos to determine their importance and plan their distribution across staff of 100-500 people.

• Conduct in-depth research, complete data, prepare papers for consideration in quarterly reviews to present to high level executives.

• Strategic relationship and partnership building skills, solving problems creatively and using tact and diplomacy to achieve win-win outcomes.

• I have an unwavering commitment to customer service, with the ability to build productive relationships, while resolving complex issues to obtain customer loyalty. SWS (Date of employment: Oct 2022-Jan 2023)

• Maintain precise records of all vendor payments

• Monitor tax liabilities and ensure tax liabilities are paid on time

• Responsible for paying and keeping records of all invoices

• Keeping track of all company credit card spending, and making payments on credit accounts

• Analyze all accounts on monthly, quarterly and annual basis to ensure payment accuracy

• Work collaboratively with various departments to perform accounting audits

• Prepare and mail all required tax documents

• Research and approve new vendors and create new vendor accounts Lightbourne Equipment (Date of employment: Aug 2022-Oct 2022)

• Purchasing Department

• Work with S2K Software

• Purchasing Activities

• Purchasing Materials for Honda Engine

• Purchasing Procurement

• Purchase Orders

• Pivot Table

• Vlook up

• Ms Excel

Sanders Research (Date of employment: Oct 2019-Sept 2020)

• Maintaining communication systems (i.e. Phone, computers and network)

• Managing Payroll

• Processing Data

• Supporting HR

• Designing Filing System

• Reviewing and Approving Supply Requestions

• HR Handbook (Confidentiality Agreements with Vendors and Employees)

• Meeting with Vendors

• PO for Vendors

• Special Events (i.e. Training, Customer Meetings, ordering lunch for training

• Monitoring daily, monthly and yearly calendar

EDC (Date of employment: April 2019-Oct 2019)

• Retrieve and organize incoming orders and arrange for delivery

• Gather BOL (Bill of Lading) and matched with delivery orders

• Contact customers to schedule delivery time for products

• Arrange the orders for route processing and delivery schedules

• Data Entry of orders into GR Tracking Global Software (COSTCO Software)

• Data entry to GA Global Resource Tracking (COSTCO Software) Konica Minolta Corporation USA (Date of employment: Sept 2007-Nov 2017) While at Konica Minolta, I designed a hands-on training program for new hires (sales team) to help them better understand our product line, helping them develop confidence with our hardware and software technologies. BDA (Business Development Analyst)

• Recommended marketing strategies for the purpose of enhancing company sales

• Conducted marketing research for trends of the industry

• Developed and implemented targeted marketing surveys for the purpose of gathering information

• Created customer reports and generated standard reports for management and sales team

• Helped streamline business processes

• Prepared procedural and operational manuals for staff and management

• Reviewed forms and reports to determine weak areas and helped with company improvement

• Analyze workflows in making recommendations for streamlining or improving document processes

• Document Management Software that I am knowledgeable of: Pharos, Paper cut and FM Audit

• I helped develop and implement record management program for filing and retrieval of paper records through implementation of paperless retrieval

Customer Service representative (trainer for document workflow)

• Coordinated with large and small companies with hands-on training of company’s product line and solutions

• Performed demonstrations for seminars and vendor fairs

• Participated in walk throughs with current and new customers for proper product placement

• Worked closely with IT directors to ensure the right product for the customer

• Trained sales representatives with hands on training in the company’s products

• Worked closely with customers during renewal process for customer retention

• Assisted customers with product upgrades

• Maintained spreadsheets for inventory control

• Worked with Purchasing Directors to ensure the right products for the customer

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