Remote Destination Specialist Candidate with Strong Customer Support
Resume:
Denzil Cooper
******.******@*****.***
London SE13 7HW
Summary
A dedicated and compassionate Support Worker with over 10 years of experience across outreach, supported living, and homelessness services. Proven ability to deliver person-centered care that respects individual dignity and promotes independence for diverse client groups, including individuals with complex needs, mental health conditions, learning disabilities, and those experiencing homelessness.
Resilient and adaptable, with strong problem-solving skills and empathy developed through personal experience living with dyslexia. Skilled in crisis intervention, advocacy, multi-agency collaboration, and case management, focusing on meaningful, sustainable outcomes that improve the lives of vulnerable individuals.
A single father to three daughters, one of whom has autism and dyslexia, bringing a deep understanding of patience, tailored support, and advocacy. Committed to continuous professional development and seeking new opportunities to apply skills, contribute to service development, and make a lasting positive impact.
Experience
Homeless Support Worker
Thames Reach Charity - London January 2023 – Present
Conduct outreach to individuals sleeping rough, building trust through empathetic support and providing essential resources.
Deliver crisis intervention and rapid referral to accommodation, healthcare, and other critical services.
Collaborate with managers, caseworkers, and partner agencies to develop tailored support plans that address individual needs and goals.
Maintain detailed, GDPR-compliant case records, ensuring accurate and confidential documentation of client interactions and progress.
Advocate for clients in multi-agency meetings, representing their interests and ensuring access to appropriate support services.
Support clients in achieving positive outcomes in housing, education, employment, and overall wellbeing, empowering them to lead more stable and fulfilling lives.
Represent Thames Reach at borough forums, contributing to service improvement initiatives and promoting the organization's mission.
Shift Team Leader / Juice Operator
Uncle C’s Juice & Food Bar - London June 2020 – December 2022
Managed front-of-house operations, leading a team to maintain high customer service standards and ensure a positive customer experience.
Oversaw stock control, cash handling, and hygiene compliance, ensuring efficient and safe business operations.
Trained new staff, providing guidance and support to ensure they met performance expectations.
Ensured smooth day-to-day business operations, resolving issues and addressing challenges proactively.
Male Support Worker
Avenues Group - London March 2021 – November 2022
Provided daily and personal care to adults with learning disabilities, autism, and behavioral challenges, promoting their health and wellbeing.
Promoted independence through support with daily living activities, budgeting, and social inclusion, empowering clients to live more fulfilling lives.
Maintained accurate care records, documenting client progress and ensuring effective communication among the care team.
Worked closely with families, social workers, and healthcare professionals to provide coordinated and comprehensive support.
Utilized de-escalation techniques to manage challenging behaviors effectively, ensuring the safety and wellbeing of clients and staff.
Education
Diploma in Health and Social Care
Bromley College - London2018 – 2019
GCSEs in Mathematics and English
Bonus Pastor RC School - Bromley1996 – 2001
Skills
Risk Assessment & Needs-Based Planning
Crisis Intervention & De-escalation
Communication (Written, Verbal & Non-Verbal)
Team Collaboration & Independent Working
Person-Centered Support & Care Planning
Equality, Diversity & Inclusion (EDI) Practice
IT & Case Management Systems (Microsoft Office, Inform, etc.)
Outreach & Engagement with Rough Sleepers
Confidential Record-Keeping & GDPR Awareness
Supported Living & Independent Living Support
Advocacy & Empowerment for Service Users
Conflict Resolution & Emotional Resilience
Multi-Agency Partnership Working
Mental Health & Learning Disabilities Support
Certifications & Licenses
CPI Blue Card
Equality, Diversity & Inclusion (Thames Reach)
Motivational Interviewing (with service users)
Safeguarding Adults and Children (Thames Reach)
Assessment and Support Planning
GDPR Compliance (Thames Reach)
Managing Conflict: Violent & Aggressive Behaviors
Crisis Prevention & Intervention
Contact this candidate