Multifaceted Notary, Operations, and Client Services Leader
Resume:
Rodney Young
A versatile professional with a rich background spanning roles in notarization, client service, operations management, and sales support. Certified as a Notary Public Signing Agent, I excel in both traditional and remote online notarizations. With extensive experience in parks and recreation management, financial analysis, and customer service across diverse industries, I bring a proven track record of delivering results, driving operational efficiency, and fostering collaborative relationships. My expertise in
Problem-solving, communication, and leadership positions me as a valuable asset capable of thriving in dynamic environments and contributing to organizational success, licensed Health, Annuities, and Life Insurance.
EXPERIENCE
Notary Public Signing Agent, Clermont, FL
February 2021 - PRESENT
●Conducted traditional and remote online notarizations for various documents
●Provided mobile services for notarizations, catering to clients' convenience
●Ensured compliance with legal requirements and accuracy in document authentication
●Maintained up-to-date knowledge of notarial laws and regulations
●Demonstrated professionalism and integrity in handling sensitive and confidential documents
City of Kissimmee Parks and Recreation Leader ll, Kissimmee, FL
February 2022-May 2023
●Managed grounds and operations for park activities
●Ensured facilities and equipment were functional and safe for activities.
●Scheduled and supervised activities, including opening and closing gyms
●Enforced safety practices and ensured security during activities
●Collaborated with management to improve facility operations and customer experience.
●Provided assistance and guidance to park visitors as needed
29 Devyn Lane
Powder Springs
Ga, 30127
********@*****.***
SKILLS
●Notarization
●Client Service
●Operations Management
●Financial Analysis
●Sales Support
●Problem-Solving
●Coaching & Mentoring
●Customer Service
●Contracts
CERTIFICATIONS
●Certified Notary Public with the State of Florida
●Life Insurance, Variable Annity, and Health
Client Service Consultant 4 (EQ) Equiniti Shareowner Services
March 2022 to September 2022
●Assist with purchasing and selling of shares and stock for shareowners based on the market value and provided information on the different types of products offered to sell shares based on the customer’s needs and providing quality assurance
●Created new accounts due to death, marital status and minor accounts that reached maturity
●Provided documents necessary for transactions concerning ownership changes of stocks and loss of certificates
●Referred customers to correct representatives after answering questions .
●Answered client questions and looked for opportunities to increase sales.
●Proactively escalate potential risks to appropriate leadership staff that impact either service satisfaction and/or financial liability.
●Identify issues, recognize trends and work proactively to solve, improve, and make necessary changes per client request.
Charter Communications, Sales Support Coordinator
April 2021- February 2022
●Create new and complete existing orders for clients with Spectrum services and equipment for large and small businesses
●Schedule times and dates for field techs to install equipment and services
●Provide options for Sales Reps to best service clients’ needs
Suntrust Bank, Escalations Supervisor
September 2019- November 2020
●Handled calls regarding procedures, systems, or policies
●Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
●Generated, posted and attached information to claim files.
●Engaged in problem resolution via telephone support
●Resolved complex banking operational problems within guidelines and policies
●Utilized effective communication skills via multiple platforms
●Generated reports of findings to help management with making key decisions
4Ever Young 1 Consultants, LLC, Owner
November 2017- September 2019
●Provided credit assessments for new clients
●Created and evaluated client credit portfolios
●Educated, repaired, and built credit profiles
Honda Financial Services—Lead Collections Account Analyst
August 2001- January 2002
●Analyzed delinquent accounts and developed methods to collect data and when necessary to determine repossession
●Worked in call center environment handling manual and automatically dialed outbound calls
●Developed incentives to improve department goals and productivity
●Forecasted account needs and metrics based on market and
Product data
Honda Financial Services, Financial Analyst
January 2002- November 2017
●Utilized effective judgment and resources to build dealer relationships for retail recreational products and power equipment
●Investigated credit reports involving potential and suspected fraudulent activities
●Program compliance and all related customer items including pricing for inventory-based products
●Negotiated quality credit decisions with dealers in accordance with company policies and procedures
●Assisted with management and development in the Discount Department
●Developed, collaborated, and maintained relationships with over 1200 dealers in various regions
●Reviewed retail applications to determine approvals or declines based on credit worthiness
●Developed metrics and business processes to help internal and external customers reach goals
●Perform ad-hoc analysis and provided findings to senior management with effective verbal and written communication
●Developed forecasting tools to analyze revenue variance, business pipeline and industry trends
●Monitored underwriting teams performance and provided coaching and mentoring to achieve personal and department production goals
Education
Southern Illinois University Edwardsville - Edwardsville, IL 1989 to 1991
Sinclair Community College - Dayton, OH
Contact this candidate