Multilingual Sales & Real Estate Professional with Leadership

Excellent analytical, writing, presentation, problem solving and interpersonal skills

Excellent customer service skills with the ability to communicate with internal/ external clients from a variety of backgrounds in-person, on phone, through e-mail, or regular business correspondence

Strong proficiency with Microsoft Office products to create reports, spreadsheets.

Functional knowledge of various Social Media tools and best practices.

Detail oriented, and efficient, strong analytical, ability and multi-tasking skills and prioritize tasks across multiple projects

Proven project coordination and leadership values

Self-organized, able to work either independently or as part of a team to accomplish company objectives. Able to facilitate meetings and manage change effectively

Extended sales experience, developer of new agencies, recruiter, and trainee

Worked with confidential material, credit reports, criminal background check

Enthusiastic personality, loyal and honest, always going the extra mile

Senior Sales Consultant-Grupo Miraro, Quintana Roo-Mexico

Dec.2022-Dec.2024

•sales of pre-construction residential development in Riviera Maya, Puerto Morelos.

•liaison between marketing and site administration departments and customers in order to make proper decisions to improve and cover the standards and needs of the expat’s community investing in Mexico.

Realtor, Coldwell Banker, The Real Estate Centre - Newmarket, ON

May 2021-Jan 2026

•Real Estate agent with valid active License in Ontario- Residential sales and Leasing.

DMS Property Management, North York- Property Manager, residential portfolio.

2019-2021 up to 1000 units, Barrie-Aurora portfolio

•coordinate a team of 10 employees- responsible for hiring, training, implementing all the company policies, life, safety, building codes, health and hazard policies, human rights.

•liaison between vendors and users, communicate and solve all major mechanical, electrical site equipment issues for proper functionality of buildings.

•coordinate, supervise, Property Accounting account receivable, tenant ledger, balance collection, NORI implementation and Lease escalation updates, billing to tenants of proportionate ratio of utilities cost, collection- all tenant financial and other tenancy related matters.

•unit inspections, assessing repairs, damage, costs to generate GC sheets

•evaluate Capital repairs, prepare yearly Budget

•evaluate quality and standard of work done for preparation of turnover units to match the company standard/policy

•Investigate Resident disturbances, violations or complaints and resolves problems in accordance with regulations established by Tenant Landlord Act

•Review prospective tenant's rental application; approval of Lease Contract according to the Landlord guidelines.

•Cooperate with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies including City orders.

CB Holdings Inc. North York – Property Manager, Residential & Commercial portfolio- Real Estate/Land Development projects- Financial Data Analyst.

2017- 2019

Yardi Genesis 2 implementation, including process documentation for the Yardi admin functions. Liaison between vendor and users.

Deliver training for users in the accounting department and other groups within the company.

Preparing business case, document business requirements, gathering analysis

Designed reports that drive informed business decisions and measures performance

Ensure requirements and deadlines are met.

Worked with the analytics team to deliver expected results and the implementation team to manage solution rollout.

Other projects on Land Development- Construction, Joint Ventures on Real Estate, including experience with Project Management to document, process improvements, cost efficiency including communication with external teams- Lenders, Financial Institution, City Inspectors, Zoning officers, Lawyers, Engineers & Architects.

Property Accounting for mixed portfolio commercial and residential, account receivable, tenant ledger, balance collection, NORI implementation and Lease escalation updates, billing to tenants of proportionate ratio of utilities cost, TMI, CAM calculation and collection- all tenant financial and other tenancy related matters.

Urban Management - Property Manager-Residential/ residential &commercial portfolio.

2013-2017

Participated into Yardi Genesis 2, implementation process, full property accounting, trial balance, bank reconciliation, month closing, as well as leasing subject expert.

Other tasks including Financial, Legal matters on Commercial and Residential Leases

Working on projects for Land Development

Complete visitor card, lease applications and form, outline conditions and terms of occupancy with new resident and complete relevant paperwork

Review prospective tenant’s rental application, prepare for approval of Lease Contract according to the Landlord guidelines

Track and distribute lease documents, create new tenant files, update tenant, contact list and prepare welcome packages to new tenants

Unit inspections, assessing repairs, damage, costs to generate GC sheets

Evaluate quality and standard of work done for preparation of turnover units to match the company standard/policy

Investigate Resident disturbances, violations or complaints and resolves problems in accordance with regulations established by Tenant Landlord Act

Prepare and process charge backs to tenants, TMI/CAM calculation, NORI, vacancy notice letters.

Ensure usage of all correct tenant correspondence letters from In-House, Update bulletin boards with current information, Post notices and office closures as required.

Met Cap Living Management – Senior Leasing Coordinator

2005-2013

responsible for training, hiring, managing and supervision of a team of 15 employees on site staff, portfolio of 3000 residential units

follow up on completed visitor card, lease applications and forms, outline conditions and terms of occupancy with new resident and complete relevant paperwork.

Track and distribute lease documents, create new tenant files, update tenant contact list and prepare welcome packages to new tenants. Yardi Enterprise & Voyager system use.

Review tenant applications for eligibility; maintain and purge waiting lists; show available units, apply approved marketing strategies to reduce vacancy loss and ensure that all new move-in files are complete and orderly.

Keep property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident.

Complete required daily and weekly reports on traffic, call tracking, performance of site administrators and unit turnover and vacancies.

Investigate tenant complaints and resolve tenant issues, prepare written incident reports, prepare and serve tenant warning notices, appears in eviction proceeding, and maintain a daily Manager’s log.

Conduct early unit inspections and walk through of vacated units assessing any damage and arrange turnover repairs in a timely manner to enable Back-to-Back unit rental- minimizing the financial loss due to vacancy.

Evaluate quality and standard of work done for preparation of turnover units to match the company standard/policy.

Train and monitor leasing staff at sites, provide quality control reviews to ensure permanent improvement of customer service, marketing, sales, closing techniques and compliance with company policies and procedures.

Communication with Marketing and Operation departments to ensure efficient completion of tasks at all levels.

Monthly and quarterly reviews on market surveys.

Outstanding customer relations and sales skills with a high ratio of closing have been demonstrated.

Participate in annual performance reviews, set priorities and goals, supervise on-site staff.

Cooperate with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies including City orders.

Technical Expertise

Knowledge in using of Enterprise Systems: Yardi, Housing Management Systems, AS 400. CRM.

Knowledge of Tenant Landlord Act, FRPO-policies, Fire and Safety Code, Occupational Health and Hazard Act and Human Rights Code.

Highly developed interpersonal skills, conflict resolution, problem solving, negotiation, analytical and facilitation skills.

Demonstrated ability to lead, motivate, coach and develop individuals and/or teams.

Demonstrated commitment to providing high quality tenant/customer service and the ability to communicate effectively with a diverse tenant population in difficult situations and resolve sensitive issues.

Education

BA Mathematics & Physics, University of Bucharest Romania 1984

NEW YORK LIFE of Canada-Certificate of Qualification in Life, Health and 1992

Group Insurance Products- Personal and Business needs.

University of Toronto, Credits: Canadian Art & Culture, Sociology of Religion,

-Religion East & West; Religion & Film; Quebec Art & Culture. 1994-1996

U of T-Faculty of Education-Extra Qualification course for Teachers 1996

Seneca College, RESPDAC- Ontario Securities Commission RESP-license 2011

Humber College- Real Estate Sales Person Program- License 2021 May

RECO, online, Continuing Education, Industry Compliance 2024/2025

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