Customer-Focused Insurance & Benefits Specialist

Eric Rozansky

************@*****.*** https://www.linkedin.com/in/ericrozansky/

PROFESSIONAL SUMMARY

As a customer-focused professional with experience in insurance and healthcare benefits, I’m known for clear communication, service excellence, and process accuracy. I combine frontline support expertise with advanced research and writing skills and a strong commitment to accessibility and disability advocacy. WORK EXPERIENCE

Cox Communications Feb 2026-Present

Inside Sales Representative Phoenix,AZ

Answered phone calls from upwards of 300 customers per month, comprised of a mix of new and existing Cox customers

Explained package benefits and coverage while resolving service requests accurately.and upselling customers on Cox’s many services, from internet and TV packages to Cox’s specialized mobile line. State Farm Apr. 2023 – Mar. 2025

Customer Service Representative Tempe, AZ

Earned an Auto and Fire Insurance Producer’s License covering 48 states.

Explained policy benefits and coverage while resolving service requests accurately.

Processed policy transactions, including adding/replacing vehicles and updating renter’s insurance policies.

Partnered with licensed agents to address escalations and ensure high-quality customer outcomes.

Crafted high-quality articles, webpages, press releases, and content marketing assets for IDEA Museum Nov. 2022 – Apr. 2023

Visitor Services Representative Mesa, AZ

Managed daily point-of-sale transactions for tickets, memberships, and retail merchandise.

Welcomed visitors, answered questions, and provided guidance on museum offerings and local attractions.

Opened and closed the facility and handled end-of-day deposits and cash controls. CVS/Aetna Dec. 2020 – Sep. 2022

Customer Service Representative Mesa, AZ

Supported employees from major companies by phone and email with benefits questions and claim-related issues.

Explained coverage, helped reprocess claims, and coordinated with providers to resolve billing and service concerns.

Collaborated with clinical teams (including nurses) to connect members with appropriate resources and support.

Operated across multiple service channels, including calls, email queues, and live chat tools. Arizona Museum of Natural History May 2017 – Mar. 2020 Museum Educator Mesa, AZ

Educated museum guests on topics including Native American history, human origins, and astronomy.

Contributed to quarterly planning discussions that helped shape museum initiatives and visitor experiences.

Tested exhibits and provided accessibility feedback to maintain autism-friendly standards and certifications.

Completed training and earned certification as a museum tour guide.

Supported collections work with the Southwest Paleontological Society, helping organize archives and databases. EDUCATION

Arizona State University

M.A., American History, Dec 2023 GPA: 3.80 Summa Cum Laude B.A., History, May 2020 GPA: 3.69 Barrett, The Honors College — Graduated with Distinction SKILLS

Customer Service, Multi-Channel Support, Claims Support, Benefits Education, Insurance Policy Servicing, Auto and Fire Insurance, Producer Licensing, Provider Coordination, Case Resolution, Client Communication, Cross-Functional Collaboration, Regulatory Compliance, De-Escalation and Conflict Resolution, CRM and Service Systems, Microsoft Office

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