Sales, Operations & People Management Leader

JAPNEET SINGH Surrey, BC • +1-604-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Sales, Operations and people-management professional with 7+ years of experience leading frontline teams, ensuring compliance with SOPs, and managing daily operational performance in regulated, customer-facing environments. Proven ability to mentor staff, manage KPIs, handle escalations, conduct performance reviews, and prepare detailed incident and operational reports. Strong experience collaborating with internal stakeholders, applying corrective actions, and maintaining high standards of safety, service, and compliance. SKILLS

• B2B Sales • Enterprise Operations • Account Management • Key Account Management • Stakeholder management • process streamlining • Strong customer focus • Consultative Selling • Lead Generation • Pipeline Management • Sales Forecasting • Negotiation • Customer Success • Relationship Building • CRM • Proposal Development • Outbound Prospecting • Strategic Planning • MS office Proficiency • Interpersonal skills

PROFESSIONAL EXPERIENCE

Project Co-Ordinator Emterra Environmental Surrey January 2026 – PRESENT

• Managing and supervising the disposal supply project of City of Vancouver on contract of Emterra Environmental.

• Daily site visit to execute the project.

• Reporting daily targets and success reports to Emterra.

• Directing and coordinating team of 3 members on the work site Account Manager – Corporate Sales & Operations Team Computers Pvt. Ltd. India April 2022 – July 2025

• Managed enterprise IT hardware, software sales, network infrastructure, AV solutions and MDM supporting small, mid-market, and large corporate clients.

• Took ownership of daily operational activities, ensuring adherence to defined processes, policies, and service standards.

• Delivered B2B Technology solution selling, though phone calls and walking in the office recommending customized hardware/software solutions aligned with business needs.

• Upselling the current offers and product line to enterprise and midmarket clients.

• Led, supported, and mentored frontline and support teams, promoting engagement, accountability, and performance consistency

• Conducting weekly, daily, monthly and yearly reports.

• Managed operational escalations, including customer complaints and service issues, ensuring timely resolution

• Collaborated with HR, operations, engineering, and vendor teams to address performance gaps and corrective actions.

BDM-Operations Support Focus Jabra Connect India Pvt. Ltd. India Sep 2021 – Apr 2022

• Managed B2B sales of Commercial audio and video enterprise solutions (headsets, conferencing solutions, cameras).

• Drove relationship building, exceeding quotas through pipeline development and targeted outreach.

• Supported day-to-day operational execution while ensuring compliance with internal processes and service standards

• Assisted frontline teams with escalated operational matters, including customer concerns and service issues

• Maintained accurate reporting, CRM documentation, and operational records

• Coordinated with leadership, operations, and support teams to resolve incidents and improve workflow

• Contributed to performance tracking and KPI monitoring

• Performed sales operations, forecasting, CRM updates, and daily activity planning. Assistant Manager – Sales, Marketing & operations Uflex Ltd. India Apr 2018 – Jun 2021

• Managed B2B marketing, sales, and key account management for printing and packaging solutions.

• Inhouse plant operations management

• Collaborated with internal teams to troubleshoot technical issues and introduce new products.

• Prepared sales reports, pricing proposals, and customer recommendations.

• Ensured strong customer service, dispute resolution, and client retention.

• Major clients: Nestle, Perfetti, RSPL, Dabur, Patanjali, Reliance, Haldiram, DS Group, Cargill, etc. Showroom Manager KTM Ring Road Lucknow, India Jan 2015 – Jan 2016

• Handled sales of premium sports motorcycles, contributing to monthly and quarterly targets.

• Executed BTL promotions, events, launches, and customer engagement activities.

• Managed after-sales service coordination and lead follow-up.

• Material Management, Stock check and reporting

Sales Executive Hero MotoCorp (Dealer) – Lucknow, India Jan 2014 – Jan 2015

• Generated consistent revenue through consultative selling, cross-selling, and customer service.

• Suggesting customer best product as per there budget and preferences.

• Promoting brand in the fest for more customer base. EDUCATION

PGDM – Sales & Marketing 2016- 2018

BBA 2008–2011

CERTIFICATIONS

• Google Digital Unlocked – Fundamentals of Digital Marketing

• Google Analytics for Beginners

• Six Sigma Yellow Belt

LANGUAGES: English • Hindi • Punjabi

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