Senior Project Manager

KELLY A. PAZIER, PMP®

720-***-**** **********@*****.*** www.linkedin.com/in/kelly-pazier Evans, CO. Global IT Program Manager

STRATEGIC GLOBAL LEADERSHIP INNOVATIVE COLLABORATIVE Strategic Program Manager known for serving large matrixed multinational clients, improving business quality and profitability. Collaborative and decisive leadership creates strong relationships with clients, project teams, and C- suite to successfully manage process management, risk mitigation, quality assurance, strategic planning, and func- tion as an innovative change team.

AREAS OF EXPERTISE

• Global Program & Project Manager • Strategic Technical Transformation • Infrastructure & Cloud Delivery

• Executive Stakeholder Engagement • Executive-Level Communicator • Cross-Functional Leadership

• Agile/Waterfall Execution • Change Leadership • Creative Problem Solver

• Risk & Quality Management • Process Improvement & Automation • Business Analysis

• Data Center Migrations

CAREER HIGHLIGHTS

Led Data Center Migrations involves 6000+ servers with zero unplanned downtime across multinational Bank- ing, Financial, and Government Organizations.

Managed International Teams of 100+ professionals across US, Canada, and the World, achieving 95% Client retention during complex transitions and transformations.

Established six new Project Management Offices (PMO) practices that improved operational standards by 40% and enhanced Service Delivery metrics by 25%.

Achieved 98% client satisfaction rate across Global Security Transformation projects while maintaining strict budget and timeline adherence.

Reduced Project Risks by 40% through implementation of Agile Methodologies and enhanced stakeholder col- laboration processes.

EXPERIENCE

Event Specialist Acosta 09/2025 – Present

Coordinated and executed promotional events to connect customers with products and services, ensuring seamless delivery and positive brand experiences.

Served as a liaison between clients, store management, and marketing teams to align event goals and maintain consistent communication.

Managed event logistics, scheduling, and reporting to ensure accuracy, compliance, and on-time execution across multiple locations.

Cultivated relationships with customers and stakeholders, providing education, support, and follow-up to en- hance engagement and satisfaction.

Contract Global IT Program/Project Management On Going Development 08/2022 – Present

Freelance/Contract work

Expanding my knowledge in Leadership, AI, Planning & Analysis, and Program/Project Management The Doyle Group (contracting for the State of Colorado), Denver, CO. 06/2022 – 07/2022 Short Term Contract Program Manager for OIT (Office of Information Technology) Agency

Established and implemented a comprehensive project schedule to integrate a new ServiceNow tool across all Colorado state agencies.

Led the creation of a full implementation plan, gathering stakeholder requirements and aligning deliverables with agency needs.

Applied Agile methodologies to enhance collaboration with C-suite, clients, and project teams, reducing risks and improving adaptability.

NTT DATA Services, LLC, Plano, TX. 04/2021 – 05/2022 Program/Project Manager Security Transition

• Directed global security transition and transformation projects, ensuring adherence to scope, budget, and time- line.

• Conducted gap analyses, created action plans, and facilitated project documentation to improve project out- comes.

• Collaborated with cross-domain teams as a Scrum leader, expediting resolution of interdepartmental depend- encies.

• Validated customer business needs through rigorous systems analysis, testing, and documentation updates. • Established an IT governance organization and led initiatives to mature program management processes, en- hancing service quality and efficiency.

IBM GLOBAL SERVICES, Boulder, CO. 02/2018 – 06/2020 Program/Project Manager Cloud Migration & Modernization

• Spearheaded data center migration programs for multinational banking, financial organizations, oil and gas or- ganizations relocating data centers with over 6,000 servers for a Canadian government service.

• Designed and matured IT governance frameworks for private and hybrid cloud delivery models, driving effi- ciency and service quality.

• Implemented Program Increment planning to enhance cross-team collaboration and resolve dependencies ef- fectively.

• Led full project life cycles with a focus on financials, risk management, and compliance.

• Scrum leader ensuring cross-domain/cross-department dependencies were identified and resolved. Program/Project Manager Midrange Transformation & Transition 04/2014 – 12/2017

• Managed end-to-end data center infrastructure setups for customer servers and application migrations.

• Directed disaster recovery projects, building redundant infrastructures to meet stringent SLAs.

• Established around six Program Management Office (PMO) practices to streamline processes and improve op- erational standards.

• Orchestrated full migration activities, processes, service updates, improvements (commissioning new equip- ment), and implementation schedules for external customers once outsourced to IBM, enhancing service qual- ity to new customers.

• Communicated and interacted with all service towers, vendors, project stakeholders, and senior leadership on project status.

CDI CORPORATION (contracting for IBM Global Services), Boulder, CO. 07/2011– 04/2014 Program Manager, Steady State

Directed cross-functional teams to improve process documentation and project implementations.

Delivered critical infrastructure support during audits, ensuring full compliance with standards.

Enhanced service delivery by integrating lessons learned into continuous improvement initiatives. EDUCATION

Bachelor’s Major in Computer Science; Minor in Business Management - Regis University CERTIFICATIONS

Certified Project Management Professional (PMP) Project Management Institute (PMI) #266781

Certified ScrumMaster (CSM) #740114 – expired

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