Detail-Oriented Client Service Specialist
Resume:
Associate's:
Business Administration
University Of Houston
Houston, TX
Diploma:
Stephen F Austin High School
Sugar Land, TX
************@*****.***
Houston, TX 77047
WWW: Bold Profile
Skills
• Communication skills
• Call center expertise
• Customer service excellence
• Client support
Billing and invoicing
management
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• Travel coordination
• Zendesk proficiency
• Slack communication
• Microsoft Office expertise
Verbal and written
communication
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• Relationship management
• Sales support strategies
• Adaptability and reliability
• Team collaboration
• Attention to detail
• Appointment scheduling
• Conflict resolution
Education
Detail-oriented Client Service Specialist with a strong background in customer support, sales assistance, and account management. Adept at handling client inquiries, managing complex orders, and streamlining processes using Zendesk. Proven ability to work independently in remote settings while ensuring exceptional customer satisfaction. Skilled in communication, problem-solving, and sales support.
Strive Healthcare - Senior Engagement Coordinator
Denver, Colorado
04/2025 - 03/2026
Resolved conflicts between patient needs and provider availability to ensure optimal scheduling.
JANUS Et Cie - Client Service Specialist II
Santa Fe Springs, CA
06/2021 - 10/2024
Managed over 100 client accounts monthly, delivering more than 30 sales quotes daily.
Increased sales by 27% through efficient billing and invoicing processes. Travel & Transport - Corporate Travel Consultant
Omaha, NE
03/2018 - 04/2021
Thyra Dockery
Summary
Experience
Utilized electronic health record systems for accurate patient data entry and retrieval.
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Executed data entry tasks with 100% accuracy, generating timely reports on patient visits and cancellations via Slack.
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Conducted over 40 outbound calls daily to complete enrollments, schedule appointments, address inquiries, and resolve billing questions using Healthcloud and other healthcare systems.
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Supported Atlanta showroom, contributing to recognition as 2022 Showroom of the Year.
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Processed complex orders and payments, providing real-time updates via Zendesk.
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• Achieved customer satisfaction rates of 98% through prompt service delivery. Established strong relationships with sales teams and vendors, receiving accolades for superior support.
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Operated independently in a remote environment while maintaining high performance standards.
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Secured repeat business and fostered client loyalty, achieving a 50% increase in customer retention.
Adelman Travel - Senior Corporate Travel Consultant Milwaukee, WI
07/2016 - 02/2018
Coordinated executive travel logistics, managing bookings and invoicing for flights and accommodations.
Chevron - HR Executive Assistant - Travel Coordinator Houston, TX
10/2014 - 07/2016
Streamlined corporate travel arrangements, achieving a 35% reduction in costs via effective expense reporting.
Organized corporate travel bookings, including accommodations, billing, invoicing for flights, and transport, enhancing efficiency and client satisfaction by 75%.
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Delivered exceptional remote customer service and problem resolution, resulting in 90% customer satisfaction rate.
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Maintained high client retention rate through exceptional service and meticulous attention to detail.
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Advised executives on international travel requirements, ensuring documentation and visa compliance.
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Boosted scheduling efficiency by 55% through support of senior management's administrative operations.
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Organized travel arrangements and itineraries for engineering executives accurately.
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Advised on best travel routes to enhance experiences while adhering to budget and client requirements.
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