Administrative Professional with Strong Office Skills

Dana L. Allain

**** * *** ** ********

Tucson, AZ 85747

P: 520-***-**** E: ************@*****.***

Objective

To obtain a position in an office environment, where my excellent organizational skills, computer knowledge and years of experience will be put to best use.

Abilities

Office equipment:10 Key, copier, typewriter, PC, scanner, transcription machine, fax machine

Microsoft Office, Word, Excel. Outlook

Numeric and alphanumeric filing systems.

Handling a multi-line phone system and paging system.

Accurate typing and formatting-business correspondence, proposals, memos and spreadsheets

Coordinate staff schedules, meetings and conduct briefings

Customer service relations (Ability to handle customer complaints in a friendly, professional and efficient manner).

Employment History

03/31/2014 –

10/01/2016

Employment Consultant

Turn a New Leaf Consulting

Palmer, AK

Meet with clients on weekly basis, document client interactions and activities. Identify clients barriers to employment. Provide employment coaching. Serve as a resource to clients in employment process. Network with employers, other service providers and workforce development programs. Develop and cultivate long term relationships with area employers. Develop individualized employment and training plans for clients to successfully obtain and maintain their employment goals. Determine specific employment opportunities appropriate to clients. Assist clients and employers with post placement issues. Assist clients' at employment site. Basic computer skills training, resume and cover letter development. Providing contract basic computer skills training based on client needs.

08/21/2012 - 03/04/2013

Administrative Assistant

CH2M Hill/Norcon

Nikiski, AK

Administrative support: answering phones, checking emails, greeting clients, incoming mail/package distribution. Maintained a current and accurate filing system. Made submittal books, operation and maintenance manuals. Supported daily activities of Project Managers and Superintendents. Verified licenses and certification for vendors and subcontractors. Document Control-Records Management for a large Construction Project in Nikiski, Alaska. Type Daily Reports, received reports and compiled data, managed all documents for the project manager. Researched, analyzed and prepared correspondence and meeting documents. Other duties as assigned.

02/07/2011 - 03/31/2012

Office Manager

M. Jane Moore MD, LLC

Anchorage, AK

Supervising medical assistants and chemical dependency counselor, coordinating patient care, medical records privacy officer, bookkeeping, medical billing, insurance eligibility technician, training employees, handling patient complaints, scheduling appointments, establishing policies and procedures for the office, human resources, employee evaluations, liaison for provider between patients, pharmacies and employees. Payroll and other duties as assigned by my employer. Coordinated credentialing/re-credentialing with insurance companies and hospital privileges for one provider. Submitted license/certification renewals for DEA and State of Alaska for one provider. Scheduled leave and blocked provider schedule in electronic medical record systems, maintained provider template in electronic medical records systems. Prepared and distributed documents and protocols to staff. Prepared/Organized correspondence, coordinated meetings and conferences, and daily calendar for the office and staff. Answered telephones and provided information to callers or routed calls to appropriate personnel and placed outgoing calls. Advocated for patients when they have complaints.

12/10/2008 - 02/04/2011

Sr. Clinical Admin Assistant

Anchorage Neighborhood Health Center

Anchorage, AK

Ordered and maintained supplies; coordinated and/or processed travel for providers, credentialing/re-credentialing for providers and hospital staff providers. New license, renewals and DEA for MD’s, PA’s and ANP’s. Facilitated meetings, prepared agendas, meeting materials, and served as the recorder on committees. Prepared and disseminated on-call medical staff schedules. Scheduled leave, blocked schedules in electronic medical record systems, call schedules and the Schedule and Capacity Worksheet. Created and maintained provider templates in electronic medical records system. Responsible for verifying continuing education time and money for travel. Prepared and distributed documents and protocols to clinic staff. Prepared/Organized correspondence, scheduled appointments, coordinated meetings and conferences, and daily calendar for the Medical Director and Clinical Operations Director. Answered telephones and provided information to callers or routed calls to appropriate personnel and placed outgoing calls. Gathered information and prepared reports such as benchmarking, productivity, and survey results. Revised and maintained clinical guidelines, policies and procedures. Responsible for the maintenance of the clinical filing system. Annually review all contracts for renewal and made necessary changes to ensure contracts were kept current. Provided support to Dental and Pharmacy Directors. Advocated for patients when patients had complaints. Compiled and typed statistical reports.

09/01/2007 - 11/07/2008

Office Manager

Tednologies, Inc.

Anchorage, AK

Administrative Supervisor, bookkeeping, writing quality policy and office manuals, purchasing, cost benefit analysis, filing, typing, answering phones, managing the office on a day to day basis. Grant writing, working with Federal Aviation Administration as a Liaison, training logistics interns and records administration.

03/30/1998 - 08/01/2007

Administrative Officer (Last Position Held)

FAA/Juneau Flight Standards District Office

Anchorage, AK

Budget and Accountable Property Mgr.- Administrative Program Management (Supervise administrative/clerical support staff). Fiscal Program Management (Budget Formulation/Execution and reconciliation of expenditures). Prepare annual budget submission for office, prepare revised budget requests/reports as required and processed payroll. Evaluated

equipment needs, purchased equipment for office, ensured effective management of assigned property, conducted inventories. Created purchase requests, purchased supplies and space. Arranged travel for employees such as: obtaining air/car reservations and accommodations. provided guidance to office on regulations. Conducted research and analysis, provided recommendations on procedural matters, travel administration, Freedom of Information Act, property/space mgmt. Provided administrative support to the office. Drafted official correspondence on behalf of executive staff and the organization. Provided administrative support to supervisor and inspectors. Drafted official correspondence Coordinated and scheduled various projects through completion. Assisted in troubleshooting problems, resolving conflict and ensuring overall project success. Assembled/entered information into various automated programs, data entry, received incoming calls, customer service, assisted visitors, determined needs and provided information or referrals appropriately. Prepared time and attendance, travel order/vouchers for payment, prepared reports, received, sorted and distributed mail. Examined applications and supporting documents for accuracy and consistency of agency regulations. Maintained technical and administrative files.

Education

Kenai Central High School Diploma 1982

Postsecondary

Alaska Computer Institute Computerized Accounting. Diploma 1995

Licenses and Certificates

04/01/2014

National Employment Services

University of Washington

National certification in employment services for individuals with disabilities

Contact this candidate