Experienced Computer Support Specialist and Systems Admin

Michael Mozol

281-***-**** - ******@***.***

HARDWARE:

Dell latitude 5790 Lenovo T430p, T440p T460s Linksys WRT 110 IBM PC 88/286, Compaq 286/386/486/586, IBM Micro Channel 60/80, Proliant 1500, 2000, 4000, 4500, DLT Tape Drive 10/20, SystemPro XL, FDDI Syskennect Cards, Dell Optiplex 260, 270, 670, 3C509 Ethernet, 4/16 Token, Ring Cards, Netgear Routers.

SOFTWARE/LANGUAGES:

Windows 10 WSL, Perl 5.8 Activestate,Microsoft Windows 10, Novell 4.1, Ghost 6.0, Samba AD 4.11,

Microsoft Office 2016, Autocad 2018, Banyan, Sco UNIX, Windows Vista, Lotus Notes 8.5,

FileNet, Mysq 5.6, Office 365 admin center, Windows 7, Bind 9.1, Oracle 12c, Oracle12c Client,

Red Hat Linux 7.3.

EXPERIENCE:

09/2025-03/2028

Contracted to Goodyear Chemical Houston Plant

DESKTOP SUPPORT TECHNICIAN

Works on complex issues where analysis of situations or data requires an in-depth evaluation .

Ability to learn complex multi-users and SaaS applications and provide Tier 2 support problem resolution.

Fulfill System Administrator duties such as Active Directory Administration, Microsoft Exchange, Administration File and Print server.

Working knowledge of Microsoft Windows Operating Systems and remote support tools.

Working knowledge of Microsoft Office365.

Working knowledge of ServiceNow.

Image Laptops and assigned then to new users.

Excellent organizational skills.

Excellent verbal and written communication skill

12/2023-08/2025

JB Lawn Service

Landscaping Specialist

Experience cutting grass to keep lawn looking neat. Talented at mowing and edging, applying chemicals to treat and prevent insect or weeds and operating blower to clean clippings.

06/2023-11/2023

RESA Power

Windows Server Administrator

•Experience with Microsoft Windows 10 / 11 and setup Office 365 user accounts.

•Specific experience with Microsoft Server Operating System 2016, Active Directory Services, and Remote Desktop Services.

•Experience with Enterprise Antivirus and Malware Systems.

•Diagnostic Laptops and provided resolutions.

•Monitor company Help Desk system and respond to IT support tickets.

•Used MDT to created Windows10 ISO images for Lenovo E14.

06/2019-12/2020

Consultant for William John Technologies

LINUX ADMIN/SAMBA AD TECHNICIAN

Installed and configured Kernel-base Virtualization Machine (KVM) on Oracle Linux server.

Used the Cockpit Virtualization Manager tool to configure the memory, CPU, and storage to achieve optimal performance. (replacement of QEMU)

Installed Red Hat NFS Server to manage the storage of the Virtual Machine and Data.

Created a VM session and installed Samba AD 4.11 Domain Controller.

Used the Windows RSAT tool to add users, create group polices and manage machine accounts.

Respond to alerts, customer reported issues, escalate problems as required, and resolve significant matter exercising independent judgment and within established support practices.

Article https://www.linux-magazine.com/Online/Features/What-s-New-in-Samba-4

2/2019-05/2019

Contracted to Parsons Engineer

DESKTOP UPGRADE TECHNICIAN

Used McAfee E-Policy Orchestrator to apply and remove tags to set the Encryption status on the Windows 10 operating system.

Used Parsons reimage installation procedures to upgrade Dell Laptop and Workstations from Windows 7 to Windows 10.

Backup user profile information and transferred it to newly installed Windows 10.

Installed and configure each reimage machine with Once Drive capabilities.

Used Sale Force as a ticketing system to manage work activity.

Installed Office 365 for the user and tested and manage accounts using Microsoft Office 365 admin center.

Installed and configured AutoCAD 2018 for the Engineering Department.

9/2018-11/2018

Contracted to SABIC Americas, Inc.

DESKTOP SUPPORT TECHNICIAN

The installation of desktop PC's, printers, and application software in corporate offices.

A thorough knowledge and practical experience in updating, configuring and troubleshooting PC operating system primarily Windows 7 & Windows 10.

Technically proficient in updating, configuring and troubleshooting a diverse PC application environment that includes but is not limited to suites from Microsoft.

Fully participate in managing daily activities through the use of clients Remedy ticketing system.

Customer service focus and are able to maintain a high level of client satisfaction through effective communication and prompt resolution.

I was supporting COTC Project at KBR Location.

4/2013-4/2017

Contracted to DCP Midstream

DESKTOP SUPPORT TECHNICIAN/SCCM ADMINISTRATOR

PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades.

Provides quick response and maximum uptime for all users by use ServiceNow Ticketing System.

Maintain the operating system image process to include applying Windows security updates to the base image,

Editing the task sequence to apply specific packages, application, drivers, and settings.

Skilled in using the SCCM to deploy patches and applications to end user.

Fulfill System Administrator duties such as Active Directory Administration, Microsoft Exchange, Administration File and Print server.

Strong understanding of Windows 7 operating systems and all Microsoft Office 2010 products as well using RSAT tool to add user to the domain.

Contact this candidate