Administrative Assistant / Sales Support Specialist
Resume:
Jessica Smith Wood
Elizabethtown, North Carolina 28337
(T) 910-***-****
Career Overview
Dedicated sales person professional with refined computer skills and a strong ability to work in an efficient company and sales operations. Energetic, reliable, and skilled in working with a diverse group of people.
Core Accomplishments
Administrative/Executive Management Support
Knowledgeable in all sales functions
Critical thinking
Self-starter
Team liaison
Customer Service/Client Relations
Account Management
Staff motivation
OSHA compliance
Quality assurance
Management Support:
Ensured smooth operations by supporting executive team
Scheduling:
Facilitated day to day operations by scheduling work locations, answering questions, and processing paperwork
Data Organization:
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft functions,
maintained monthly reports for records, completed final audit of records and insured that all documentation had been reviewed and filed.
Customer Service:
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Monthly Reporting:
Organized billing and invoice data and prepared accounts receivable and expected revenue reports
Administration:
Performed administration tasks such as filing, developing spreadsheets, preparing reports, answering telephones, and emailing correspondence
Payroll :
Prepared and distributed payroll on a weekly basis and entered data into cumulative payroll documents
Managed inventory and office budgeting for supplies for busy office
Policy Development:
Developed and implemented policies and procedure manuals outlining all proper business procedures and office policies
Professional Experience
4/2007 - 3/2008 Wood Logging, Inc. White Oak, NC
Secretary
Assistant to Administrative Officer
Quality Assurance/Improvement Officer
Audit Coordinator
Created and maintained database for employee records
Accounts payable and accounts receivable
Assisted in preparing and monitoring $3 million budget and revenues
Assisted in preparing and entering payroll for 14 employees
Prepared monthly cost studies report for time management for 14 employees
Managed fleet vehicles for entire facility
Entered and maintained purchase orders for supplies
Entered and maintained work orders until complete
Travel arrangements, booking, and planning
Daily collection and depositing of monies
4/2008-9/2013 Steven Wood Logging, Inc. White Oak, NC
Business Manager
Administrator of all Records
Created and maintained database for employee/company records
Ordered, inventoried, and stocked all fuel/oil/tools/parts
Accounts payable and accounts receivable
Prepared payroll for 12 employees
Handled release of information for drug screening
Supervisor of IFTA/DOT compliance maintenance
Scheduling of work detail for work crews
Audit coordinator/administrator
Daily collection and depositing of monies
Prepared and monitored $2 million annual budget and revenues
Management of all fleet vehicles and maintenance records
Manager of client relations
Prepared and filed quarterly and annual Federal/State tax reports and forms
11/2013-6/2017 WCE Equipment, Inc. Okeechobee, Florida
Sales Manager
Reviewed equipment for sales
Negotiated sale of equipment
Maintained and organized Bills of sale, Titles, and records
Scheduled and organized retrieving and delivering of equipment
06/2017- 11/2017 Cato Fashion Manager
Managed employees and all sales.
Managed worker schedules and conflicts
Managed all maintained all merchandise showcases and displays
Managed inventory for loss of prevention
Implemented loss of prevention policy
11/2017-11/2018 First Source Staffing Inc.
Maintenance of caseload Medicaid transportation
Maintain all calls and appointments of Medicaid covered services
Review all Medicaid policies for verification of coverage
11/2018-9/2023 Bladen County Department of Social Services
Maintenance of caseload for Food and Nutrition Services for North Carolina
Review of caseloads throughout applications, certifications, and recertifications
Answer phone calls within 24 hours
See clients daily as needed and in office
Make changes in caseload as needed
Make comprehensive decisions for cases based on prudent judgement
Make decisions based off training required
Keep record of all case evaluations and knowledge of case
Keep detailed record of all time spent individually on specific client
2/2023-10/2025 The Upper Deck, Augustine Alcohol, LLC
Chef/Cook
Prep breakfast/lunch service
Server Hostess
Maintenance of inventory (food/supplies)
Maintenance of all kitchen equipment
Event organizer
Restocking of food and snacks
Meeting sanitary requirements of kitchen equipment
Staff training
Handling cash, processing transactions
Cash reports and deposits
Maintaining OSHA requirements
ServSafe Certificate of Manager (expires 2030)
Event organizer for golf course and check-ins
Education
2007 West Bladen High School Bladenboro, North Carolina
High School Diploma
2007. Certified Nursing Assistant
2009 Bladen Community College Elizabethtown, North Carolina
Psychology 1
Expository Writing 1
Physical Education 1
Basic Skills 1
References available upon request
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