Customer Service Professional - Remote Experience
Resume:
Jesus R omero -Cook
CUSTOMER SERVICE REPRESENTATIVE REMOTE (WORK FROM HOME).
CONTACT PROFESSIONAL
SUMARY
jarc1220@gmailcom
Customer service professional with 5+ years of experience supporting customers in retail, healthcare and call center environments. Skilled in problem-solving, empathetic communication, and managing complex inquiries across diverse customer bases. Adept at navigating high-volume settings and consistently delivering positive outcomes.
SKILLS EXPERIENCE
Customer service (skillful)
Typing (skillful)
Microsoft Office (skillful)
Phone etiquette (skillful)
Problem solving (skillful)
Customer Service (call center from home)
CVS, Aetna
2021-2025
Answered high volume inbound calls while maintaining HIPAA. Participated in virtual meetings and trainings to maintain updated clinical and compliance knowledge for patient support. Prepared daily and weekly operational reports to track call metrics and follow-ups.
Analyzed recurring call issues to identify root causes, recommending process changes to supervisors and coworkers. Prep Cook
Jsix
2019-2020
Cut, Blend, Cook, Bake, Broil, Sautee, Fry foods according to recipe anticipating line needs, clean station, and kitchen, receive merchandise, store it, keeping walk-in organize, follow Chef instructions.
Introduced mise en place checklists and staging methods to ensure readiness for peak shifts, producing noticeable gains in speed and consistency
Associate
Macy’s-Bloomingdale
2016-2019
Assist customers with inquiries about clothing, materials, accessories, measurements, register sales, accept returns, close and open register, look for items in system, recover merchandise. Provide customer service, help customers with measurements, EDUCATION
High school diploma
Secretaria de Educacion
Publica, Mexico, D.F.
1980-1980
COURSES
HIPAA
TOEIC
LANGUAGES
English (Highly proficient).
Spanish (native
REFERENCES
Arianne Chacon Aetna
********@*****.***
Currently studying
"Medical billing and
coding"
clothes combination, style and coordination, use of register, use of computer to look for merchandise in other stores, recover the area, accept returns, price matching and exchanges.
Coordinator
Interlingua Tijuana B.C. Mexico
2007-2015
Supervise teachers, cover teachers' absences, give information to prospects, answer phone, listen and solve students complaints, prepare reports, apply TOEIC test, give training.
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