Aspiring Manager Assistant with Strong Leadership
Resume:
MICHELLE OWENS
ASSISTANT MANAGER
P
E
**********@*****.***
A
**** * **** *** *******, AZ 85015
W
OBJECTIVE
EDUCATION
To obtain a Manager Assistant position where I can utilize my strong organizational skills, leadership abilities, and customer service experience to support management operations and ensure exceptional customer experience.
Paradise Valley Community College
Paradise Valley
Arizona
Graduated 05/2024 Small Business
KEY SKILLS
MARKETING
PROJECT MANAGMENT
BUDGET PLANNING
SOCIAL MEDIA
PLANNING
AWARDS
PITCH COMPETETION WINNER
TEAM PARTICIPATION-DERS UNEMPLOYMENT
EXPERIENCE
10/20/2023 to current
Owner/ Baystyle BBQ and More
Supervised daily front- and back-of-house operations in a fast-paced, customer-focused barbecue restaurant.
Trained and led a team of servers and kitchen staff, improving efficiency and morale through hands-on leadership and clear communication.
Resolved customer concerns with professionalism, consistently maintaining a high level of satisfaction and repeat business.
Managed inventory, placed supply orders, and coordinated with vendors to ensure smooth restaurant operations.
Assisted with scheduling, cash handling, and implementation of health and safety procedures, contributing to successful inspections and compliance.
11/16/2019 to Current
Benefits Specialist II/ Department of Administration
Analyze customers’ profiles, update certain information, review various systems for information and accurately document claim.
Handle incoming and outgoing calls, electronic correspondence, and hard – copy correspondence from claimants and employers.
Comply with policy and procedures required by the State.
COMMUNICATION
I am a clear, empathetic, and effective communicator with over six years of experience serving the public at the Department of Administration – Unemployment Insurance Division. I am skilled in handling sensitive and complex inquiries with professionalism, providing accurate information to clients, and de-escalating challenging situations. Michelle consistently collaborates with internal teams and leadership to ensure consistent messaging, policy clarity, and high-quality service delivery across all communication channels. Along with delivering my pitch in front of the Paradise Valley School faculty of 200.
LEADERSHIP
I bring over six years of consistent service with the Department of Administration – Unemployment, demonstrating strong leadership in high-pressure, customer-focused environments. Ability to excels at guiding teams through complex processes, improving workflow efficiency, and fostering a culture of accountability and service excellence. I am skilled at motivating staff, implementing departmental policies, and resolving challenges with professionalism and empathy, ensuring both compliance and high customer satisfaction.
REFERENCES
[Available upon request.]
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