Customer Care & Support Specialist Resume Title
Resume:
Kambria Jordan
Customer Care/Client Support
Phoenix, AZ 85015
*********@*****.***
I have developed strong communication and problem-solving skills that have enabled me to successfully manage daily tasks, problem solve and maintain high customer satisfaction rates. Work Experience
Claims Escalation
Subject Matter Expert (SME)
Everise - Remote/Tucson, AZ November 2020 to Present The responsibility of a SME is but not limited to claims review, reprocessing, approved procedure codes, and timely response of issues. SMEs are essential to new agent coaching, article review, and assistance with call center’s call control. SMEs ensures agents are capturing all of the key requirements of the job, providing quality customer/client support and also provides multiple points-of-view regarding the criticality of the tasks and competencies. Customer Support Specialist
January 2019-Present
The primary point of contact, providing support, information, and issue resolution to customers via phone, email, or chat. Responsibilities include handling inquiries, processing orders/returns, troubleshooting problems, and maintaining accurate records to ensure customer satisfaction
Entry Level Remote New Hire Support
Phoenix, AZ
October 2018 to February 2020
This position is responsible for providing personalized coordination, scheduling, payroll processing, policies clarification and communication of all administrative functions for new hires. Tech Support Level 1
Ultimate Staffing Services
Chandler, AZ
July 2016 to October 2018
As a trainer the main duties includes training new Mappers on supporting mobile devices, desktops, laptops, navigation of Windows 10, iOS, android devices, road errors, proprietary software, notice of defects, and weather conditions, views, road conditions, while utilizing the autonomous vehicle. Maintain maintenance on self- driving car, adhere to routes, and travel as needed.
Behavioral Health Family Coordinator
NEMT Tranport - Mesa, AZ September 2016 to March 2018 Mesa, AZ
September 2016 to March 2018
The behavioral support services are in a setting that delivers care to patients, parents, and families. The BHT assures the continuity of client care, providing an essential link for communication involving all team members assisting in the patients care (doctors, nurses, family, medical facility).
Customer Care
Arvato Bertelsmann Pvt. Ltd - Chandler, AZ January 2013 to June 2016 As a customer care advocate this pivotal duty is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users.
Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Clean up computers. Run diagnostic programs to resolve problems. Full time Student/Advancement Tutor
FVSU Fort Valley State University - Fort Valley, GA August 2007 to December 2013 Under general supervision, assistant must be able to maintain a developmentally appropriate classroom setting, confidential files on all children, correspond with parents and work with them. Assist teacher in planning and developing lesson plans in conjunction with the monthly theme. Ensure the classroom operates within the guidelines and standards of the Fort Valley State University
Education
Bachelor's of Science in Mathematics and Computer Science Fort Valley State University -
Fort Valley, GA
July 2013
High School Diploma
Terrell High School - Dawson, GA
May 2007
Skills
• Operating systems
• Customer service/ Remote Call Center
• Licensed Insurance Agent (2 years)
Certifications and Licenses
PCT
First Aid Certification
CPR Certification
Health Insurance License
June 2022 to December 2025
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