Security Operations Leader with PA/VA Experience
Resume:
Valisa Chase
Washington, DC
***********@*****.***
Professional Summary
Hi, My name is Valisa Chase,
I am a coordinated, punctual and reliable health and child care provider as well as a skilled Special Police Officer. I have gained experience with a multitude of clients that also experience behavioral issues due to mental disabilities in adolescents . Not only have I gained knowledge as a care provider, I also have developed skills and tactics from performing my duties as a Special Police Officer, & positions such as Shift Supervisor & Manager with other companies that helps my position as a member of the community and serve it to the best of my abilities . I would be honored to be a part of your team in providing fine care & customer service to those in our society. I feel as though I would be a valuable asset in accomplishing any goals that are set for any potential position. I am also a highly organized and dependable Executive / Personal Assistant with experience supporting daily operations, managing schedules, handling confidential information, and providing high-level customer service. Known for strong attention to detail, clear communication, and the ability to anticipate needs in fast-paced environments. Seeking an Executive Assistant or Personal Assistant role with consistent hours and growth potential. Thank you and Enjoy your day.
Willing to relocate to: Washington, DC
Work Experience
Security Operations Supervisor
Allied Universal-Washington, DC
April 2024 to Present
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Overseeing security personnel on assigned shifts, providing coaching, recognition, and discipline as needed.
• Managing daily site operations, coordinating staffing, scheduling, and training activities.
• Serving as a point of contact between the client, operations managers, and security officers.
• Ensuring adherence to contract requirements, post orders, operating procedures, and safety protocols.
• Conducting site-specific and client-specific training for security personnel, including on-the-job and refresher training.
• Completing daily site audits, compiling monthly reports, and preparing incident reports.
• Addressing client concerns, resolving issues, and implementing solutions for continuous improvement.
• Responding to incidents and crisis situations in a calm and efficient manner. Registered Behavior Technician (RBT)
Behavioral Framework-Rockville, MD
July 2021 to Present
• Collect and record data based on observable client behavior. ·
• Write progress notes, maintain program books. ·
• Actively participate in the implementation treatment and parent training. ·
• Utilize safe and appropriate handling, management and guidance procedures when working with clients.
• Provide direct client care following the prescribed behavioral protocols/programs. Admin Assistant/Receptionist
Beacon Hill Staffing Group LLC-Washington, DC
February 2022 to May 2024
Managed complex calendars, appointments, and daily schedules for busy professionals Handled phone calls, emails, and messages with professionalism and discretion Coordinated meetings, reminders, and follow-ups to ensure deadlines were met Improved documents, files, and digital records for easy access Led personal and business errands as requested
Maintained confidentiality while handling sensitive information Theater Crew
Landmark E Street Cinemas-Washington, DC
June 2023 to April 2024
• Taking care of our guests efficiently, courteously, and accurately
• Tearing tickets and providing directions
• Assisting guests and teammates with sales and transactions
• Cleaning and maintaining theater facilities, mincluding food preparation areas, auditoriums, and other facilities
• Supporting a friendly, cinema-centric, guest service-oriented atmosphere through daily interactions with teammates and guests
• Supporting all aspects of theater operations by consistently providing unsurpassed guest service
• Committing to a positive attitude and contributing to a teamwork-oriented team.
• Displaying and cultivating passion for our company and the film community
• Understanding and applying any applicable health-codes and/or food and alcohol -service guidelines
• Prepare and Serve Drinks: Prepare a variety of alcoholic and non-alcoholic beverages according to recipes and guidelines, ensuring consistent quality and speed.
• Take Orders: Accurately and efficiently take drink orders from customers at the bar or lounge area.
• Suggestive Selling: Use suggestive selling techniques to increase sales and customer satisfaction.
• Maintain a Clean Bar: Ensure the bar area is clean, sanitary, and well-stocked with all necessary supplies.
• Check IDs: Verify the age of customers to ensure they are of legal drinking age.
• Monitor Customers: Observe customers to ensure they are not intoxicated and to address any concerns or issues.
• Manage Inventory: Maintain appropriate stock levels for the bar and assist in placing orders for liquor and bar-related supplies.
• Cash Handling: Accurately handle cash and credit card transactions.
• Point of Sale System: Operate a point-of-sale system to accurately record and process orders.
• Engage with Guests: Initiate conversations with guests, anticipate their needs, and seek opportunities to build relationships.
Assistant Coach
I Dream Public Charter School-Washington, DC
August 2022 to June 2023
Teachers at I Dream PCS are called coaches. A coach facilitates the learning process, instead of directing and doing the thinking for learners. The role of coaches at I Dream is a critical example of our commitment to transform relationships between learners and themselves, the curriculum, and the community.
• Provides support to Lead Teachers with instructional tasks, supervising students, and handling administrative duties.
• Assist in maintaining a safe, warm, and inclusive classroom environment. Help supervise students during breaks, lunch, and on field trips.
• Watch, record, and report on student progress to the lead teacher. This can include grading assignments and checking homework.
• Prepare instructional materials, set up the classroom for lessons, and organize supplies.
• Work with the lead teacher and other staff to plan and share ideas. You may also need to communicate with parents or guardians.
• Perform clerical duties, such as recordkeeping, and assist with any substitute or guest teachers. Shift Manager
Shake Shack-Washington, DC
July 2021 to February 2023
• Food prep, cooking, and cleaning
• Delivering exceptional hospitality to our guests
• Balancing high volume with high quality
• Participating in ongoing training and development
• Managing daily restaurant operations, including food preparation, service flow, and cleanliness, ensuring all tasks are completed according to Shake Shack's standards.
• Recruiting, training, and developing a high-performing team of hourly employees, providing ongoing coaching and support to foster a positive and productive work environment.
• Ensuring exceptional guest service by embodying hospitality, resolving guest issues, and maintaining a welcoming atmosphere.
• Understanding and managing the financial aspects of the business, including sales, costs, and inventory, to drive profitability.
• Ensuring compliance with all health and safety regulations, as well as wage and hour laws, and other relevant policies.
• Building positive relationships with the local community and promoting the restaurant through various initiatives, such as events and word-of-mouth marketing.
• Training team members on all aspects of the Shack's operations, including food preparation, customer service, and safety procedures.
• Identifying and resolving operational issues, including those related to staffing, inventory, and equipment.
Customer Service
MBI Health services-Washington, DC
June 2019 to January 2022
Assisted customers and clients in person, by phone, and via email Scheduled appointments and processed requests accurately Maintained organized workspaces and records
Supported team members with administrative tasks
Greeting, checking in/out, provided forms, managed wait times and ensured comfort. Recorded resident notes, maintained confidentiality and ensured compliance. De-escalated issues, resolved client concerns and maintained smooth operations. Worked with case managers, reported building/resident concerns and supported leadership. Direct Support Professional
MBI Health services-Washington, DC
January 2021 to July 2021
• Provide assistance with personal hygiene •Provide a safe environment for the consumer • Provides companionship in the consumer’s home
• Help with meal preparation
• Conduct light housekeeping
• Assist with other care-giver duties as needed to support the consume Shift Manager
Save-A-Lot-Temple Hills, MD
March 2019 to December 2020
• Opening and Closing Procedures:
The Shift Manager is responsible for properly opening and closing the store according to established procedures.
Security and Loss Prevention:
• Protecting store assets, including cash and merchandise, is a key responsibility. Supervising Employees:
• Monitoring employee performance, providing guidance, and ensuring adherence to company policies are essential.
Customer Service:
• Ensuring customer needs are met and maintaining a positive customer experience is a priority.
• Inventory Management
• involved in tasks like stocking shelves and managing inventory levels during their shift.
• Maintaining Cleanliness and Safety:
• Ensuring the store is clean, organized, and safe for both employees and customers. Unarmed Special Police Officer
Education
Information Technology (High school diploma)
Washington Math Science Technology (Wmst)-Washington, DC September 2015 to June 2018
Upper secondary education
Skills
AED operation Restaurant management QuickBooks Payroll Casual dining experience Appointment scheduling Stress management Customer support ticket management Nannying Driving eClinicalWorks Front desk Serving Autism Experience Cashiering Productivity software CRM system proficiency Developmental Disabilities Experience Research Technical Proficiency Attention to detail Hospitality Private practice experience Microsoft Office Aloha POS Payroll processing Customer service Phone communication Change management Employee relations Classroom experience Greeting customers Contracts Computer literacy Generative AI Bar management Childcare Executive administrative support Workers' compensation Google Workspace Lesson planning (1 year) Written communication Analytical thinking Word processing Healthcare team management Clean workspace maintenance Phone call management ADP Manager experience Google Docs Computer operation Managing patient records Client interaction via phone calls NEC Customer communication Medical scheduling QuickBooks Medical terminology Care plans Time management Two-way radio communication Conflict management Wine knowledge Microsoft Excel Guest relations Accounting and finance experience Patrolling Adaptability Administrative experience Security First aid CCTV Customer relationship building Classroom management Patient interaction Applied Behavior Analysis Experience working with students Employment law Typing Organizational skills Data collection Payroll management Employee engagement Curriculum development Human resources management Special education Operations management Microsoft Outlook AI Project management In-person customer service Receptionist experience within corporate industry Office experience Financial reporting Inventory control Filing Data entry Office management Multi-line phone systems Teaching Management Phone etiquette Patient service Account analysis CPR Crisis management Microsoft Word Data analysis skills Teamwork Medical office experience Talent acquisition Financial software Food preparation (2 years) Leadership Bartender Experience Customer support Spirits experience Writing skills Report writing Payroll direct deposit management Microsoft PowerPoint Cash Handling Patient flow optimization FMLA Behavioral Therapy Food safety Quality assurance Live chat Clerical experience Languages
• English
Certifications and Licenses
RBT 40 hour certification
July 2021 to Present
First Aid/CPR/AED Instructor Certification
July 2025 to July 2027
First Aid / CPR / AED Certification
Guard Card
May 2025 to May 2026
DC Unarmed Special Police Officer
Driver's License
Basic First Aid certificate, Any valid issuer for CA CPR Certification
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