Operations Leader, Assistant General Manager

SARA STOUT

Derby, KS • 281-***-**** • ******************@*****.***

PROFESSIONAL SUMMARY

Resourceful and solutions-driven Assistant General Manager with 14 years of leadership experience in fast-paced, multi-department environments. Strong background in operations oversight, staff development, workflow optimization, administrative support, and strategic planning. Adept at analyzing performance metrics, improving organizational efficiency, and implementing high-impact processes. Open to relocation for the right leadership or administrative opportunity. PROFESSIONAL EXPERIENCE

Assistant General Manager — Buffalo Wild Wings, Derby, KS (2024–Present)

• Oversee daily operations, scheduling, staffing, and workflow coordination.

• Support budgeting, forecasting, and performance initiatives.

• Lead onboarding, training, coaching, and evaluations.

• Reduced operational expenses by 3% and increased morale by 75%.

• Strengthened vendor partnerships and improved contract value.

• Increased transaction value and repeat business by 8%.

• Produced financial reports and tracked KPIs.

Server Trainer — Applebee’s Grill + Bar, Andover, KS (2023–2024)

• Trained and mentored new employees on service standards.

• Managed guest flow and order accuracy during peak hours.

• Achieved a 5% upselling rate.

• Resolved customer concerns and supported team operations. Front of House Manager — Applebee’s, Brenham, TX (2019–2020)

• Managed staffing, scheduling, shift operations, and cash handling.

• Assisted GM with reporting and compliance.

• Resolved conflicts and ensured service quality.

• Completed opening/closing duties and maintained organization. Additional Experience — Server / Hostess (Various Locations) Supported high-volume operations, ensured service accuracy, assisted with training, and upheld customer satisfaction standards.

SKILLS & CERTIFICATIONS

Leadership & Management: Team Leadership, Staff Development, Conflict Resolution, Performance Coaching, Process Improvement

Operations & Administration: Workflow Optimization, Strategic Planning Support, Budgeting, P&L; Review, Scheduling, Vendor Coordination, QA & Compliance, Project Coordination, KPI Tracking

Technical: Microsoft Excel, Word, PowerPoint, Payroll Systems, Data Management, POS & Software Implementation

Certifications: ServSafe Manager, TABC Certified, Leadership Development, P&L; Analysis, Inventory & Budget Control

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