Warehouse & Logistics Professional with Reliability

Laura MacLeod

*** ******** *****

Weatherford, TX 76086

**********@*****.*** 817-***-****

Objective

Dedicated professional with over 20 years of experience in customer service, sales, and technical support. Seeking a position where I can leverage my expertise in communication, problem- solving, and relationship management to enhance customer satisfaction and drive business success.

Work Experience

Customer Service Representative

Southwest Insurance, Weatherford, TX

*December 2024 – Present*

- Provide outstanding customer service by assisting clients with policy inquiries and renewals.

- Manage customer accounts and handle billing and payment processing.

- Ensure compliance with company policies while delivering a high standard of professionalism. Owner

UrbanSalt LLC, Weatherford, TX

*2018 – 2022*

- Managed all aspects of business operations, including sales, marketing, and customer relationship management.

- Developed and implemented strategies to optimize operational efficiency and customer satisfaction.

- Oversaw budgeting and financial management to ensure sustainable growth. Server

Bandi Lou's Restaurant, Weatherford, TX

*July 2022 – December 2024*

- Delivered exceptional customer service to ensure a positive dining experience for all guests.

- Managed multiple tables in a fast-paced environment while maintaining attention to detail and professionalism.

- Upsold menu items and promoted special offers to increase sales revenue. Administrative Assistant

Armour Self Storage, Weatherford, TX

*November 2017 – April 2019*

- Rented storage spaces, handled billing and collection calls.

- Managed customer accounts and administrative tasks to ensure smooth operations. Customer Service Representative / IT Support

Nextlink Communications, Weatherford, TX

*January 2012 – November 2014*

- Provided internet troubleshooting and technical support over the phone.

- Delivered exceptional customer service, including billing assistance and scheduling maintenance.

Co-Owner

Lamb/MacLeod Cleaning Service, Weatherford, TX

*February 2004 – November 2014*

- Oversaw scheduling, bidding, and closing of contracts.

- Managed inventory and supplies to maintain business efficiency. Education

**Associate Degree in Computer Science and Business Management** Weatherford College, Weatherford, TX *August 2010 – May 2013*

**High School Diploma / GED**

Key Skills

- Customer Service & Support (20+ years)

- Sales Experience (15+ years)

- Proficient in Microsoft Office Suite and Google Suite

- IT Troubleshooting and Technical Support

- Communication and Time Management

- CRM Software and Account Management

- Accounting Experience

- Warehouse Experience

- Customer Service Skills: Highly Proficient

- Sales Skills: Highly Proficient

- Retail Customer Service: Expert

Certifications

- **A+ Certified** *Valid through November 2025*

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