Versatile Administrative Professional and Field Technician

Erica Stevens

Las Vegas, NV ***•***•**** ************.**@*****.***

Flexible Professional with academic and personal experience in business. I have knowledge of modern office procedures as well as proficiency in Microsoft Office and other common software. I possess a strong attitude toward organization and efficiency while having a positive effect on peers.

LifeSafer Interlock – DBA Scram

Remote Customer Service Representative 3/24 – Present

Conducting intakes, including screenings and assessments

Managing all new referrals, including scheduling and managing all enrollments and installations

Set up install, remove, and routine monthly calibrations

Continuous monitoring and surveillance

Timely and accurate reporting

Communication and collaboration with team

Technical troubleshooting and maintenance

ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions

Billing duties – Invoice and collect payment

Bay Property Group

Field Tech 3/23 – 3/24

Posting notices of entry and other communications to residents as needed

Testing and installing smoke detectors and carbon monoxide detectors.

Verifying re-certification dates for fire extinguishers, sprinklers, alarm systems, and other systems at properties

Testing keys and making copies

Meeting vendors to grant access to properties.

Reporting any safety concerns that need immediate attention.

Tracking and maintaining inventory

Documenting and following up on work orders.

Reviewing and approving invoices

Communicating with tenants and vendors in a professional manner

finding vendors for repairs and upgrades

Provides administrative support to ensure efficient office operations.

Maintains physical and digital filing systems.

Schedules appointments, signs for incoming packages, and assists with visitors.

Responds to emails.

Operates and maintains office equipment, including printers, copiers, and fax machines.

Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.

Ensures that deadlines are met and adapts to changing priorities.

Drive and maintain company car.

Dreisbach Enterprise (Cool Port)

Customer Service Specialist 4/19 - 2/23

Maintain a high level of communication via email, phone, or face-to-face with assigned customers regarding order priorities, special instructions, tracking, troubleshooting inventory and shipments, upcoming projects, quotes, and change orders.

Monitor daily operations to ensure processing in a professional, timely, and customer-friendly manner.

Receive Warehouse related invoices and forward them to billing or claims.

Send receipt and bill of lading of order via determined methods (scan, email, or fax)

Entry and completion of order data into the system via silver bullet or synapse

Create special work orders for the warehouse by customer request.

Preparation of packing lists/instructions to be processed. Ensure that all orders are distributed to the warehouse floor for shipment processing.

Verifying and ensuring vendor guidelines are instituted to prevent chargebacks and vendor compliance.

Assisting in troubleshooting any discrepancies and communicating issues to clients in a timely fashion

Assist with the creation and shipping of small orders via UPS or FedEx

Ashley Furniture

Became permanent 9/17- 4/19

Data Entry/Audit

Provide customers service Claim Credit for all returned in warranty Sealy/Tempur mattresses.

Process all planned in and out mattress on SharePoint.

Process approved credit amounts on SharePoint

Audit Driver's route to ensure all items were marked correctly as delivered, back ordered, or not delivered.

Determine what to payout based delivered items.

Send driver carrier's weekly invoices for items delivered.

Dispute all discrepancies with carriers.

Send final carrier invoices to payroll.

Fax, scanning and filing documents.

Send end of day report to management

Express Personnel Temp Agency

Ashley Furniture 11/16 -9/17

Customer Service Dispatch

Provided customer service in person and over the phone.

Dispatched for delivery drivers route insure driver gets to stop in timely matter.

Worked with stores/corporate to solve any customer issues via email and over phone.

Inventory data entry

Train all new dispatcher

Handle all driver's paperwork for refused items on route.

Billed/Created new sale to credit customer orders.

Open office, print drivers/dispatch route manifest, and print driver customer receipt route.

Prepare and send off UPS orders to customers.

Order fulfillment

Bachelor of Art: Business Management

Holy Names University- Oakland, CA

2011 – Present

Skills

Exceptional interpersonal communication

Proficient in uses of Microsoft word, excel, outlook.

Effective leader

Customer service-oriented

Deadline-oriented

Organized

Consistently meet goals.

Excellent at Multitasking

Motivator

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