Bilingual Customer Service & Warehouse Specialist

Norma Aguilar

***** ***** ****** **, ** Paso, TX 79938

915-***-**** ********@*****.***

Professional Summary

Dedicated and detail-oriented customer service professional with over 8 years of experience in customer support and warehouse operations. Bilingual in English and Spanish with strong communication, multitasking, and problem-solving skills. Core Skills

Customer Service, Operations Management, Inventory Control, Forklift Operation (OSHA), Excel, Bilingual (English/Spanish), Communication, Teamwork Work Experience

AIT Worldwide Logistics – El Paso, TX (02/2026 – 03/2026) Dispatch / Forklift Operator. Managed drivers, verified documentation, coordinated docks, took shipment photos, handled paperwork, and operated forklift. Kuehne + Nagel – El Paso, TX (12/2025 – 02/2026)

Dispatch / Window Clerk & Forklift Operator. Coordinated drivers, handled shipping/receiving, used Excel, communicated with teams, and supported warehouse operations. Whirlpool Corporation – Aurora, CO (07/2025 – 11/2025) Forklift Operator / Dispatch & Team Lead. Promoted within 2 months, supervised team, coordinated shipments, maintained safety standards.

JUSDA – El Paso, TX (07/2024 – 01/2025)

Scanner Audit. Verified merchandise, inspected shipments, prepared documentation. Strattec Security Corporation – El Paso, TX (11/2022 – 11/2023) Forklift Operator. Managed inventory, operated equipment, supported shipping/receiving. Izzio Artisan Bakery – NE (2016 – 2017)

Machine Operator. Prepared baked goods and maintained equipment. Academy Sports + Outdoors – TX (2005 – 2009)

Team Leader. Customer service, sales, and cashier operations. Education

El Dorado High School

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