Operations & Administrative Specialist
Resume:
*************@*****.***
PROFESSIONAL PROFILE N
·Proactive and highly organized professional with more than ten years of experience providing administrative and operational office support as well as excellent customer service.
·Detail-oriented individual with the ability to manage office logistics and lead a wide variety of specialized projects.
·Versed in providing general support including calendar management and the coordination of both internal and external meetings.
·Confident and independent worker with strong oral and written communication skills.
ADMINISTRATIVE & COMPUTER SKILLS N
·Proficient in Microsoft Office Suite, including Word, Excel PowerPoint, Access, and Outlook.
·Ability to prioritize and perform day-to-day office duties such as ordering supplies, maintaining records and managing database.
·Maintain budget and expenses, prepare invoices, as well as report financial statements.
·Conduct research, compile data, and prepare presentations for peers and management.
·Maintain office filing and retrieval of corporate documents, records, and reports.
·Coordinate domestic and international travel arrangements for office personnel including senior management team.
·Maintain executive schedules, calendars and meetings.
Professional Experience .
Client Services Advisor, Gucci
Jersey City, NJ, October 2024-March 2025
·Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and repeat client base
·Manage customer cases providing support and information regarding eCommerce products, sock availability, order inquiries, returns, exchanges and shipping information
·Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on client’s individual needs
·Cross collaboration with other Gucci partners, including stores in managing customer cases
Support Specialist ECOMMERCE, Technogym
Fairfield NJ, November 2021- April 2024
·End to end management of all North American ecommerce orders
·Plan and manage product delivery through SAP/ Logistics portal/ Power BI
·Scheduling of delivery and installations with 3rd party service providers and warehouse
·Maintain, update, and streamline department standard operating procedures for current and further employees
·Employee training/ onboarding
·Single point of contact for special brand collaborations
·Management of VIP influencer and marketing orders
·Supporting each operations department companywide to ensure client satisfaction and invoicing
Customer Service Coordinator USA, Tod’s Group
New York, NY, April 2021-November 2021
·Filing of all defective product claims via CRM 365
·Single point of contact for all customer service issues
·Provide support to our sales staff and share the common goal of creating and maintaining customers
Order Entry Associate, Dreamwear, Inc.
New York, NY, May 2019-March 2020
·Monitoring customer orders; including verifying/updating customer information, monitoring internal process of all account
·Organize workflow to meet customer timeframes
·Check Email for new orders and change orders throughout workday
·Provide support to our sales staff and share the common goal of creating and maintaining customers
IFS, PricewaterhouseCoopers LLC.
New York, NY, January 2019-March 2019
·Preparing and performing quality control duties on tax documents to PWC clients.
SAP Super User, Cambridge University Press
New York, NY September 2015-July 2018
·Troubleshoot SAP customer service issues via Marvel.
·Single point of contact for warehouse, tax team, demand planning, and supply chain.
·Key account manager for Barnes and Noble as well as Interactive College of Technology.
·Create and provide information on queries, reports, and other applications or tools used for data analysis.
·Control report management for items awaiting delivery and TMS/warehouse errors.
·Compose global customer service procedures.
·Proactively identify opportunities for improvement of processes and provide recommendations.
·Lead the daily support to the distribution center on any systems related issues, including troubleshooting and training.
Education and Training .
Bachelor of Fine Arts: Mass Communication December 2013
Morris College, Sumter, SC
Six Sigma Yellow Belt Certification January 2018
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