Bilingual Front Desk & Patient Services Specialist

Idacemis Toyo

Hialeah, FL Phone: 786-***-**** Email: (add your email here)

Professional Summary

Bilingual (English & Spanish) customer service and front-desk professional with experience in medical, dental, retail, and cosmetic surgery offices. Skilled in patient support, scheduling, data entry, sales assistance, and delivering excellent customer service in fast-paced environments.

Skills

• Bilingual: English & Spanish

• Customer Service & Front Desk

• Appointment Scheduling

• Patient Intake & Check-in

• Phone Handling & Multi-line Systems

• Data Entry & Record Management

• Cash Handling & POS Systems

• Retail Sales & Merchandising

• Teamwork & Communication

• Time Management

• Office Organization

Work Experience

Front Desk / Patient Services Ibiley Plastic Surgery Office

• Greeted and checked in patients

• Scheduled appointments and managed calendars

• Answered phones and assisted with patient questions

• Maintained confidential patient records

Front Desk Receptionist Dental Office

• Checked patients in and out

• Verified basic information

• Scheduled appointments

• Assisted dentists and staff with administrative tasks

Retail Associate Target

• Assisted customers with purchases and product questions

• Operated cash register and handled payments

• Stocked shelves and maintained store organization

• Provided friendly customer service

Education

High School Diploma (12th Grade Graduate)

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