Retail Management Professional with Leadership Expertise
Resume:
Darcie Voss
Retail Division Coordinator, Store Management
***********@*****.***
Morton, IL 61550
Experience
Retail Division Coordinator, Store Management, South Side Mission May 2024-current
Responsible for overseeing the daily operation of the three thrift store locations. Assisting in recruiting, interviewing, and training new team members. Monitoring store sales, performance, inventory, and loss prevention. Collaborated with ELT to develop and implement policies and procedures. Monitoring store metrics to ensure employee and store success. Developing and implementing marketing strategies to gain new customers, keeping existing customers, and gain traction on social media platforms to increase sales. Ensuring every employee is fully trained to ensure positive store experience and customer interactions. Store Manager, Family Dollar
March 2020-May 2024
Responsible for the daily operations of the retail store. Maintained store inventory, cycle counts, ordering. Monitored store sales, employee performance, loss prevention. Responsible for hiring and training all store employees. Responsible for payroll, store deposits, ensuring all company policies are followed and overall store metrics are being met. I collaborated with District Manager to run all sales, meet with vendors and maintain relationships with them. Ensured store is clean, plan-o-grams are followed, and assisted with opening new locations. Service Leader, Assistant Manager, Perkins Restaurant & Bakery April 2005-March 2020
Worked as a server in a fast-paced environment to ensure guest satisfaction. Moved up to service leader and Corporate Trainer for Perkins. Moved up to Assistant Store Manager, working alongside the Store Manager. I was responsible for maintaining guest relations, hiring and training all front of the house employees. Maintained a clean, safe working environment for all staff all while ensuring a positive guest experience while dining at Perkins. Education
August 2004-2007
Associate of Arts
August 1994-May 1998
High School Diploma
Skills
Project management Traing Communication
Organization Problem-solving Management
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